Lead for Telephony Services

At EY, we're dedicated to shaping your career with confidence and helping you succeed in a globally connected environment. Join us and contribute to building a better working world. Position Overview: We're looking for an accomplished Associate Director to lead our Telephony Services team, which includes Product Managers, Engineers, and Operations staff. You will manage a global team and oversee telephony services, including SIP (Session Initiation Protocol), e911 (Enhanced 911), and project management, while focusing on vendor selection, budgeting, and performance improvement. Key Responsibilities: Team Leadership: Manage and mentor a diverse team of telephony professionals, promoting a culture of collaboration and continuous improvement while supporting their professional growth. Telephony Services Management: Direct the design, implementation, and management of telephony services, ensuring alignment with business needs and industry best practices. Key technologies include SIP trunking, SBCs, Microsoft Teams Direct Routing, PSTN, and Azure cloud setups. E911 Services: Ensure compliance with regulatory requirements and internal policies surrounding e911 services. Project Management: Oversee telephony projects from start to finish, ensuring timely completion within budget while collaborating with cross-functional teams. Vendor Selection and Management: Identify and negotiate with telephony vendors to ensure optimal service delivery and manage vendor relationships to meet SLA compliance. Budgeting and Financial Management: Create and manage the telephony services budget, ensuring effective resource allocation and cost control while recommending initiatives for savings. SLA Performance Monitoring: Establish and monitor SLAs for telephony services, ensuring high availability and performance, implementing corrective actions as needed. Continuous Improvement: Lead initiatives to enhance service delivery, utilizing data and feedback, while staying informed on industry trends and emerging technologies. Qualifications: Bachelor's degree in Information Technology, Telecommunications, Business Administration, or a related field; a Master's degree is preferred. 8+ years of experience in telephony management with a focus on SIP and e911. Proven skills in managing global teams and complex projects. Strong understanding of budgeting, financial management, and vendor oversight. Excellent analytical, problem-solving, and decision-making abilities. Strong communication and interpersonal skills for effective collaboration. Relevant certifications (e.g., PMP, ITIL) are a plus. What we offer you: We provide a comprehensive compensation and benefits package, rewarding your performance and recognizing your contributions. The base salary range for this position across the U.S. is $138,200 to $266,000. Specific salary may vary based on education, experience, skills, and geography. Our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, alongside a range of paid time off options. Join our hybrid team model where most employees in client-serving roles work together in-person 40-60% of the time throughout engagements. Our flexible vacation policy allows you to take time off based on your needs, plus designated holidays and breaks to support your overall well-being. Are you ready to shape your career with confidence? Apply today! We accept applications on an ongoing basis. At EY, we uphold high ethical standards and expect all candidates to demonstrate integrity. EY | Building a Better Working World At EY, we create value for clients and society, while building trust in capital markets. Enabled by data and advanced technology, our teams help shape the future and address pressing issues across assurance, consulting, tax, strategy, and transactions in over 150 countries. We offer equal employment opportunities, and we are committed to providing reasonable accommodations for individuals with disabilities throughout the application process.

Created: 2026-03-12