Senior Product Manager - Incident Analysis

PagerDuty is a leading provider of Digital Operations Management, trusted by organizations of all sizes to ensure optimal digital experiences for customers. Our platform is utilized by over 13,000 companies, including 60 of the Fortune 100, to enhance Digital Transformation, Cloud Migration, and DevOps practices. Notable clients such as GE, Netflix, and Zoom rely on us for operational excellence. We are on the lookout for a Senior Product Manager focused on Incident Analysis to join our dedicated Incident Management team. In this role, you will report to the Director of Product for Incident Management and work collaboratively with design, engineering, and go-to-market teams. You will be responsible for defining and delivering user-centric, data-driven experiences that harness incident data for continuous improvement. This is a great opportunity to shape the product roadmap for solutions used by leading DevOps, SRE, and digital operations teams. If you are passionate about leveraging operational data to drive business success, we want to hear from you! Key Responsibilities Lead the creation and execution of the roadmap for Incident Analysis products to achieve impactful user and business outcomes. Manage the entire product lifecycle, from discovery and development through to launch and iteration with an emphasis on data-driven decision-making. Work alongside design and engineering teams to create intuitive user experiences that promote product adoption and effective learning. Engage with customers and internal partners to gain insights into user needs, pain points, and opportunities for growth. Monitor and evaluate product performance, refining features to enhance user value and overall business impact. Basic Qualifications 5+ years of experience in product management within B2B SaaS, DevOps, or data-analytics sectors. Proficiency in data analysis and analytics products, including telemetry and observability. Track record of successfully launching features aimed at workflow automation or operational efficiency. Experience with cross-functional collaboration involving engineering, design, sales, and customer success teams. Must be authorized to work in the United States on a full-time basis. Preferred Qualifications Understanding of the incident management lifecycle in cloud-native environments. Direct experience with DevOps, SRE, or similar tooling within a SaaS environment. Familiarity with ML/AI-driven insights or advanced analytics tools. Strong commitment to user experience and continuous enhancement of products. Results-driven, curious, and collaborative mindset. The salary range for this position is $161,000 - $271,000 USD, with opportunities for bonuses, equity, and additional benefits. Base salaries vary by role, level, and location, ensuring equitable compensation reflective of the individual’s skills and experience. We invite individuals of all backgrounds to apply, even if they do not meet every qualification. We appreciate potential and consider each candidate's comprehensive professional background. If this particular role is not the right fit, we encourage you to sign up for job alerts! PagerDuty promotes a hybrid work model and has offices in eight major cities: San Francisco, Atlanta, Toronto, and more. However, we cannot hire candidates residing in specific locations as outlined in the job listing. About PagerDuty PagerDuty, Inc. is a global leader in digital operations management, empowering businesses to operate efficiently and resiliently. We are recognized as a Great Place to Work and received multiple accolades for our workplace culture and product excellence. PagerDuty is an equal opportunity employer and is committed to an inclusive workplace. We look forward to welcoming talented individuals to our team.

Created: 2026-03-12