Senior Product Manager - Incident Insights

Join PagerDuty, Inc., a leader in digital operations management, trusted by nearly half of both the Fortune 500 and the Forbes AI 50. We are excited to invite a Senior Product Manager focused on Incident Insights to become a key member of our dedicated Incident Management team! In this role, you will report to the Director of Product for Incident Management and work closely with design, engineering, and marketing teams to develop data-driven, user-centered solutions. This is your chance to transform incident data into actionable insights that drive continuous improvement and operational excellence, shaping the product roadmap for DevOps, SRE, and digital operations teams globally. The ideal candidate will combine analytics expertise with a passion for user experience, committed to using operational data to enhance business outcomes. Key Responsibilities Lead the development and execution of the Incident Insights product roadmap, ensuring meaningful outcomes for both users and the organization. Oversee the entire product lifecycle from needs assessment to launch and iterations, emphasizing data-driven insights. Collaborate with design and engineering teams to create seamless user experiences that enhance adoption and foster learning. Engage with customers and cross-functional teams to profoundly understand user needs, challenges, and opportunities. Monitor and evaluate product performance, iterating on features to increase user satisfaction and drive business impact. Basic Qualifications 5+ years of product management experience in B2B SaaS, DevOps, or analytics platforms. Strong background in data analysis or analytics products, such as telemetry, observability, and post-incident review. Demonstrated ability to deliver features focused on workflow automation or operational enhancements. Experience working collaboratively with cross-functional teams including engineering, design, sales, and customer success. Authorization to work in the United States on a full-time basis is required. Preferred Qualifications Familiarity with the incident management lifecycle or operational reliability in cloud-native environments. Hands-on experience with DevOps, SRE, or related tools in a SaaS environment. Knowledge of ML/AI-driven insights or advanced analytics tools such as Tableau, Looker, or Splunk. Passion for enhancing user experiences and driving continuous product improvements. Results-oriented with a curious and collaborative mindset. The base salary range for this position is $161,000 - $271,000. This role may also be eligible for bonuses, commissions, equity, and/or benefits. At PagerDuty, we foster a diverse and inclusive work environment and encourage all interested candidates to apply, even if you don't meet every requirement. We value potential and consider the full professional background of each candidate. Whether you're contemplating a career change or looking to take the next step, we look forward to reviewing your application! Work Environment PagerDuty promotes a hybrid work model with offices in major cities including Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we embrace flexibility, we are currently unable to hire candidates residing in certain locations. Location Restrictions Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which may vary by role. What We Offer As a global company, we provide competitive total rewards that align with industry standards and local regulations, including: Competitive salary Comprehensive benefits package Flexible work arrangements Company equity Employee Stock Purchase Program Retirement or pension plan Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days and Hibernation Duty - additional paid days off Extended paid parental leave Paid volunteer time off Company-wide hack weeks Mental wellness programs About PagerDuty PagerDuty, Inc. specializes in digital operations management. Our Operations Cloud provides an AI-powered platform for business resilience and operational efficiency, enabling teams to identify and resolve issues in real-time, orchestrate complex workflows, and support continuous improvement across digital operations. Apply now to become part of a dedicated and innovative team! PagerDuty is committed to creating an inclusive environment and is an equal opportunity employer. We do not discriminate based on any characteristic. Your privacy is important to us. By submitting your application, you confirm you have read and understood our Privacy Policy. PagerDuty participates in the E-Verify employment verification program.

Created: 2026-03-12