Warranty Ops Project Manager

Job Purpose The Warranty Operations Project Manager is responsible for strategic oversight and operational excellence within warranty processes. By analyzing workflows, making data-driven decisions, and leading process improvements, this role drives increased efficiency, accuracy, and profitability in warranty operations. Duties & Responsibilities Leads by example to achieve BG's vision and Core Values. Adheres to company policies and presents a professional, positive attitude at all times. Make critical decisions to streamline warranty submission workflows, minimizing delays and reducing operational costs. Proactively identify inefficiencies or gaps in current processes and implement strategies to optimize performance and profitability. Ensure warranty queues are managed effectively, addressing bottlenecks promptly to maintain compliance with deadlines. Use advanced reporting tools to monitor key performance indicators (KPIs) and adjust strategies to align with departmental goals. Analyze warranty data to uncover trends, inefficiencies, and opportunities for cost savings or revenue generation. Design and implement detailed reporting dashboards that provide actionable insights for leadership and stakeholders. Oversee data validation to ensure the accuracy and integrity of critical warranty metrics that inform high-level decisions. Lead initiatives to enhance warranty workflows, ensuring processes are scalable, accurate, and aligned with company objectives. Evaluate existing tools and systems, recommending and implementing upgrades to improve efficiency and functionality. Document and communicate workflows to ensure smooth adoption across teams. Direct and mentor the Remote Support Specialists, delegating tasks effectively to support department objectives. Establish clear performance goals and provide constructive feedback to foster professional growth and productivity. Collaborate with cross-functional teams to align operational strategies with broader organizational priorities. Serve as the primary point of contact for troubleshooting DMS integration challenges (e.g., CDK, Reynolds and Reynolds, Dealertrack). Provide backup support to Warranty Analysts and related programs, ensuring seamless operations during peak periods. Assume additional responsibilities for special projects or critical initiatives as assigned by senior leadership. Other duties as assigned. Qualifications Bachelor's degree ( B.A., B.S.) in Business Administration, Operations Management, or a related field strongly preferred. Minimum of three (3+) years in warranty operations, project management, or a related role. Proven experience in leading operational improvements that resulted in measurable efficiency or profitability gains. Experience in supervisory or leadership, process improvement, and dealership management systems and operations are strongly preferred. Must have a valid driver's license.

Created: 2026-03-12