Vice President of Customer Engagement

Vice President of Customer Engagement About the Company Join a rapidly expanding SaaS technology firm specializing in the Transportation, Trucking, and Railroad industry. About the Role We are seeking an exceptional VP of Customer Engagement to shape our strategic vision and drive customer success initiatives. In this pivotal position, you will lead a dynamic customer success team and foster a motivating work environment. Building strong relationships with key clients will be vital to ensuring their satisfaction and nurturing long-term partnerships. Your responsibilities will include developing and executing comprehensive customer success strategies, focusing on risk mitigation and data-informed decision-making to elevate our customer success practices. Candidates should have a minimum of 15 years of experience in sales or customer success, with at least 5 years in a leadership role. Direct experience managing customer success managers, a deep understanding of CRM best practices, and proficiency in sales enablement tools are essential. The ideal candidate will demonstrate a proven track record of exceeding customer success metrics and thriving in a fast-paced setting. A willingness to travel is necessary, along with excellent communication skills and a player-coach mentality. Experience in a venture-backed startup environment and familiarity with state and local government sales will be highly regarded. Travel Percent Less than 10% Functions Business Development

Created: 2026-03-12