Senior Application Support Analyst

Join our dynamic team and enjoy the flexibility of remote work! We are seeking a knowledgeable Senior Application Support Analyst to ensure the stability, performance, and reliability of our critical business applications. In this role, you'll provide exceptional technical and functional support, resolve intricate issues, and conduct root cause analyses to prevent future occurrences. You will collaborate with business users, developers, and vendors to maintain seamless system operations, drive process improvements, and optimize workflows. With strong analytical skills and system expertise, you will lead initiatives to enhance application monitoring, automation, and overall efficiency while managing multiple priorities in a fast-paced environment. The salary range for this position is $140,000.00 to $150,000.00. Your Responsibilities: Provide advanced technical and functional support for our enterprise applications, ensuring exceptional availability and performance. Troubleshoot and resolve complex incidents, service requests, and system issues promptly. Conduct root cause analyses and implement lasting solutions to prevent recurring issues. Work closely with business users, developers, infrastructure teams, and vendors to resolve application-related challenges and implement enhancements. Monitor application performance, perform routine health checks, and ensure adherence to service-level agreements (SLAs). Document support procedures, configurations, and troubleshooting guidelines for knowledge sharing and consistency. Take part in application upgrades, patches, testing, and deployment initiatives. Identify and pursue opportunities for process optimization, automation, and operational efficiency. Support change management, incident management, and release management in accordance with ITIL best practices. Technical Expertise: Possess a deep understanding of enterprise application architecture, integrations, databases, and APIs. Analytical Skills: Exhibit a strong ability to analyze complex issues, pinpoint root causes, and develop effective resolutions. Problem-Solving: Demonstrate capability in troubleshooting application and system performance issues, especially under pressure. Business Acumen: Understand how business processes and workflows are supported by applications to achieve organizational goals. Communication: Show excellent written and verbal communication skills, capable of translating technical concepts for non-technical audiences. Collaboration: Exhibit strong interpersonal skills for effective teamwork with business users, developers, and vendors. Process Management: Have familiarity with ITIL practices, including incident, problem, and change management. Project Coordination: Manage multiple priorities, meet deadlines, and contribute to system enhancement projects. Documentation: Skilled in creating and maintaining detailed technical documentation, knowledge base articles, and operational runbooks. Requirements: Education: Bachelor's degree in Information Technology, Computer Science, or a related field; a combination of education and experience may be considered. Experience: At least 5-7 years of experience in application support, systems analysis, or related IT roles, with a minimum of 2 years in a senior or lead capacity. Technical Experience: Hands-on experience with enterprise applications, system integrations, SQL or database querying, and incident management tools. Preferred Experience: Familiarity with ITIL frameworks, cloud platforms (e.g., Azure, AWS), and automation or monitoring tools. Licenses/Certifications (Preferred): ITIL Foundation, Microsoft Certified: Power Platform or Dynamics 365 Fundamentals, Oracle Certified Professional, or similar relevant certifications. About Our Company: Carrington Mortgage Holdings is a holding company specializing in asset management, mortgages, real estate transactions, and logistics. Our businesses offer a comprehensive range of real estate services that encompass nearly all aspects of single-family residential transactions in the U.S. With a leadership team rich in industry experience, Carrington is equipped to ensure stability and deliver maximum value in any market cycle. We invite you to consider joining our team of uniquely talented professionals as we transform the residential real estate landscape. What We Offer: Comprehensive healthcare plans for you and your family, along with a discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to fitness, restaurant, retail discounts and more through our employee portal. Customized training programs designed to advance your career. Employee referral bonuses for contributing to the growth of Carrington and Vylla. Educational reimbursement opportunities. Involvement in community contributions through the Carrington Charitable Foundation. California Privacy Notice: {insert link} Notice to all applicants: Carrington does not conduct interviews or make offers via text or chat. Carrington is proud to be an equal opportunity employer. We ensure that all applicants are considered based on their qualifications without any regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability, or any other legally protected category. Carrington will provide reasonable accommodations for known physical or mental limitations of qualified applicants or employees with disabilities, provided it does not impose undue hardship on the company.

Created: 2026-03-12