Customer Experience Specialist

Your Dream Job Awaits! Join our team with minimal weekday hours required—perfect for weekend work! Enjoy a generous employee discount. Earn a $400 bonus for every successful referral, with no cap on the number of referrals! Receive competitive hourly pay rates along with team bonuses. Get your paycheck earlier through our early pay option! At David's Bridal, we empower our customers and employees to realize their dreams, whether it's finding that perfect wedding dress or landing a fulfilling career. As a leading retailer in our category—selling one out of every three products—we pride ourselves on delivering top-notch customer service! Position Overview: Customer Experience Specialist The Customer Experience Specialist (CES) is essential in interacting with customers while maintaining a friendly, positive, and professional demeanor. You'll be instrumental in delivering a Five-Star Customer Service Experience. Reporting to the Store Manager and collaborating closely with the Operations Supervisor/Manager, you'll support various store functions, including the welcome desk, cash wrap, inventory management, and everyday operations, ensuring an exceptional shopping experience for all guests. Key Responsibilities: Welcome all customers enthusiastically via phone, virtual chats, and in person, using clear communication tailored to their needs. Utilize systems effectively to manage customer flow and deliver a Five-Star Customer Service experience. Adhere to our service vows: Be Prepared, Be Welcoming, Meet Needs, and Be There for every customer. Provide exceptional service to several customers simultaneously while contributing to the store's mission of Five-Star Customer Service. Proactively address and resolve customer concerns, knowing when to escalate issues to management. Communicate the importance of alterations in enhancing the dress for special occasions, working with the Alterations department. Promote our alteration services and personalization options to customers. Maintain store standards for a seamless shopping experience. Uphold a professional appearance to comply with the Dress Code policy. Respond promptly to customer inquiries with accurate product and service information. Build and foster long-term relationships with customers to enhance satisfaction and loyalty. Engage in inventory management tasks, ensuring quality standards for all merchandise. Support cash wrap activities and process transactions accurately, ensuring each customer feels valued. Assist with sales promotions and visual merchandising updates. Perform additional duties as assigned. Physical Requirements: Occasionally required to stand, walk, and sit for extended periods; reach for tools and objects; climb stairs; and communicate with customers. May need to lift items up to 25 pounds and have visual ability for close and distance tasks. Education & Experience: High school diploma or an equivalent, with 1-2 years of retail experience in an apparel or service environment preferred. Part-Time Benefits: A rewarding work environment and competitive pay. Team bonuses and an early pay option with Dayforce Wallet. Generous employee discount after the first pay period. Vision care and supplemental insurance options. 401K retirement program. Discounted identity theft protection, home and auto insurance, mobile plans, legal benefits, and pet insurance. At David's Bridal, we are committed to fostering Diversity, Equity, and Inclusion. Our goal is to build a workforce reflective of the customers we serve. We celebrate all forms of diversity and are dedicated to creating a welcoming culture. David's Bridal encourages applications from all qualified individuals. We have a strong record of accommodating persons with disabilities. If you need accommodation during the application process or have questions about our policies, please reach out to Human Resources. Note: The job responsibilities and qualifications described are intended to provide a general overview and may vary based on individual circumstances and position specifics. The starting pay rate may vary based on factors such as position, location, qualifications, and experience. The base pay range for this position is $12-15/hr.

Created: 2026-03-12