Dental Back Office Manager

Description Do you want to make a difference in your community? Do you enjoy working with a diverse team helping a diverse patient population? Are you exploring career opportunities where you can be trained and enjoy continued professional growth? Are you a seasoned dental receptionist looking for a home? We offer competitive salary and generous benefits including paid time off, retirement, medical, dental, vision, wellness and continuing education. You will also benefit from consistent hours and schedules. We have been voted as one of the Best Places to work in the Bay area for the past 11 years. We are nationally recognized for having best practices in the provision of dental care and for our quality improvement program. We are located in beautiful wine country, between rolling hills and the rugged coast. FULL TIME EMPLOYEE BENEFITS: 21 Days of Paid Time Off 10 Observed Holidays Medical Insurance (Entire deductible paid by us!) 30 Chiropractor and Acupuncture visits per year included with enrollment in our health insurance plans (Kaiser and WHA) Dental Insurance Vision Insurance Gym Membership Discounts at Active Wellness Center and 24-Hour Fitness! 401K Matching after 1 year of employment Flexible Spending Account, Dependent Care FSA Life Insurance (included at no cost to the employee) Long Term Disability (included at no cost to the employee) Employee Assistance Program (included at no cost to the employee) Summary: Coordinates the flow of dental office activities and resolves issues arising from patient and staff activities, patient requests and inquiries by performing personally or managing the duties outlined below. Represents the clinic in a professional manner to the public and within the organization and with individuals at all levels of authority. Areas of Responsibility:Management Assigns duties to employees and provides on-site guidance, interpretation, and supervision of established back office procedures. Trains, manages and motivates team members to ensure consistent and maximum productivity and quality of care. Conducts performance evaluations and procedure audits. Conducts new clinical support staff orientation Conducts staff competencies Conducts regular meetings Approves timecards and time off. Familiar with alternative workweek schedules and provisions. Uses appropriate forms for accurate record keeping. Runs attendance reports. Makes sure the clinic is appropriately staffed at all times by planning coverage in advance and creating staff work schedules tables. Ensures all compliance postings are current Ensures adherence to all laws and regulations regarding employment, affirmative action, medications, medical waste disposal, and safety Maintains an appropriate office environment Patient Care Responsible for ensuring employees greet, welcome and assist all patients and guests. Addresses patient complaints and files incident reports. Performs chart audits and referrals audits. Participates actively in the department's Quality Improvement and Risk Management program. Ensures that patient records are accurate and complete, and that patient confidentiality is strictly maintained Ensures the lab protocols are followed and cases are sent/received in a timely manner. Acts as an RDA when needed Office Management Maintains the office manual and OSHA manual. Monitors and updates Policies and Procedures as needed Assists Supervisor with interviews of support staff job applicants and makes recommendations. Schedules and collects supporting information for working interviews as needed. Assists the Supervisor with the achievement of department goals. Conducts yearly OSHA review, sharps review and radiology review as well as other trainings as needed. Maintains up to date the office manuals, binders and other necessary documentation Proficient with all software programs and workflows in these programs Responsible of intra and interdepartmental communication Actively participates in department meetings and Safety meetings Oversees the cleaning and maintenance of the facility Responsible of the dental equipment inventory, maintenance and repairs Approves and supports the Supervisor with the approval of invoices for repairs, maintenance, equipment and supplies Maintains appropriate inventory levels, coordinates the selection and ordering of supplies and equipment Coordinates repairs and maintenance appointments Maintains the online ordering system Actively manages costs at or below budget Office Dental Systems Infection control: manages the implementation of policies and procedures, workflows and, oversees the sterilization process and monitoring. Manages the radiation safety program Keeps crash cart updated Conducts nitrous oxide quarterly monitoring Other Skills and Abilities: Excellent Communication skills and strong interpersonal skills Displays a willingness to make decisions; exhibits sound and accurate judgment. Is proactive, punctual and solution oriented Curious, lifelong learner that uses resources effectively and efficiently Approaches others in a tactful manner. Reacts well under pressure. Ability to multi-task Education/Experience: At least two years of chairside experience as an RDA Licenses and Certifications: CPR, RDA license Language Skills: Bilingual in English and Spanish, both written and verbal preferred. Petaluma health Center is an Equal Opportunity Employer. Petaluma health Center does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Created: 2026-03-12