Product Partnership Manager

Join Us as a Product Partnership Manager! Are you passionate about technology and the transformative power of AI? Do you have a solid background in the BPO or outsourcing sector? If so, we want you on our team! What’s in it for You! Comprehensive health benefits for you and your family, including medical, dental, and vision coverage. 401(k) investment options with opportunities for employer matching. Generous paid vacation time. Flexible, remote work-from-home arrangement. A balanced work/life environment. At Transcom, as a Product Partnership Manager, you'll play a crucial role in evolving our customer experience (CX) offerings into a technology-driven leader. Your product vision will directly shape millions of customer interactions. While many companies are still testing the waters of Generative AI, we’ve launched award-winning proprietary technologies that enhance quality assurance and agent training through simulations. With our robust infrastructure and extensive data, we need a Product Partnership Manager to integrate top-tier technology partners into our operations. Your Responsibilities: Own the Strategy: You determine which technologies we partner with and integrate, translating market needs into actionable requirements. Drive Economics: Innovate sustainably by creating business cases, setting pricing, and closely monitoring unit economics and ROI. Bridge the Gap: Act as a liaison among our operations, sales, clients, and engineering teams to align technical execution with operational realities. Go-to-Market: Lead the adoption of new technologies, ensuring our Sales teams have top-notch demos and resources to sell our AI capabilities confidently. Enforce Excellence: Uphold the highest standards in our CX product ecosystem, ensuring compliance with security and scalability requirements. Who We Are Looking For: A Builder: At least 5 years of experience in Product (Partner) Management (preferably in BPO, SaaS, or AI) with proven success in launching products from concept to scale. Technical Proficiency: While you don’t need to be an engineer, comfort with system diagrams and understanding LLMs and cloud technologies is essential. Outcome-Oriented: You focus on evidence and financial impact, making informed trade-offs even with incomplete data. Why Join Us? Impact: You’re not just managing products; you're orchestrating a partner ecosystem that enhances the customer experience for globally recognized brands. Autonomy: Shape your approach and drive process evolution within the organization. Support & Growth: Access personalized development plans and a dedicated budget for further education. Requirements: Higher education degree or relevant work experience. Able to pass a criminal background check. Over 5 years of experience in Product Partner Management. Exceptional communication (verbal and written) and negotiation skills. A team player with a collaborative and optimistic attitude. Location Requirements: You must reside and work in the United States. Life at Transcom: Transcom is a global leader in customer experience, delivering customer care, sales, technical support, and credit management solutions through our expansive network. We employ over 30,000 professionals in 90+ contact centers across 28 countries, servicing clients in 33 languages. Currently, we are expanding our virtual workforce in North America and hiring remote employees across 26 states and 3 Canadian provinces. Proudly recognized by FlexJobs as one of the Top 100 companies to watch for remote work in 2026. At Transcom, we are dedicated to our clients and each other. Every day presents the opportunity for someone to start their journey with us, developing essential skills, earning recognition, supporting team dynamics, and driving positive change in our communities. Join us, as we are passionate about our people and look forward to welcoming you!

Created: 2026-03-12