Global Client Relationship Manager

Company: Citeline Date Posted: Feb 11, 2026 Employment Type: Full Time Job ID: R-1716 About Norstella: Norstella is a leading global provider of life sciences data and AI solutions, dedicated to improving patient access to vital therapies. We support pharmaceutical and biotech companies throughout the drug development lifecycle, ensuring swift delivery to patients. Our mission is to accelerate the launch of effective therapies that profoundly impact patient lives. Through our esteemed brands—Citeline, Evaluate, MMIT, Panalgo, Skipta, and The Dedham Group—we provide critical insights that facilitate strategic, clinical, and commercial decisions. Our services include: Speeding up drug development processes Analyzing competitors to launch new drugs successfully Supporting data-driven commercial and financial decisions Recruiting patients for clinical trials Identifying and resolving barriers to therapy Our clients include top pharmaceutical and biotech firms, regulatory bodies like the FDA, and payers. Utilizing proprietary data and AI-driven workflows, we empower clients to make fast, confident decisions, transforming conventional, inefficient industry practices. About Citeline: Citeline is a leading provider of data and insights on clinical trials, drug therapies, medical devices, and the evolving regulatory and commercial landscape. Our insights grant an essential competitive advantage, with over 3,000 renowned pharmaceutical and life sciences clients. As part of Norstella, Citeline plays a vital role in bridging the gap between drug development and patient access, furthering our collective aim of enhancing therapy accessibility. The Role: Global Client Relationship Manager In this crucial role, you will develop and expand an existing portfolio of Biopharma accounts by creating lasting partnerships. Acting as a trusted advisor, you will collaborate with key stakeholders to align Citeline's offerings with their strategic objectives. Responsibilities: Achieve and exceed quarterly and annual sales targets. Thoroughly understand all aspects of client businesses, including their structure, performance, and strategies. Implement comprehensive account and territory plans to drive renewals and discover growth opportunities. Proactively identify and address risks and opportunities. Leverage in-depth client knowledge to customize products and packages to their needs. Oversee the complete cycle of planning and execution, cooperating with internal teams (SDRs, Client Success, Solution Consulting, Consulting & Analytics) for positive outcomes. Relay client feedback to Citeline's Product Management and Client Success teams for continuous improvement. Utilize Salesforce to document sales activities and maintain accurate pipeline reports. Perform all assigned ad hoc duties. Qualifications: 5+ years of experience in sales or account management within a relevant industry. Demonstrated success in business expansion through strategic engagement with stakeholders. Capability to develop account plans that align internal teams with client goals. Experience in conducting contract negotiations in dynamic environments. Strong understanding of the pharmaceutical industry and its terminology. Proven consultative sales approach, including market research, lead generation, and closing sales. Adept at working collaboratively within teams and nurturing client relationships. Exceptional communication and negotiation skills, leading to favorable closure rates. Commitment to team success and mutual support. Travel: Up to 50% travel required. Location: Remote, United States Our Guiding Principles for Success at Norstella: Bold, Passionate, and Mission-First Integrity, Truth, and Reality Kindness, Empathy, and Grace Resilience, Mettle, and Perseverance Humility, Gratitude, and Learning Benefits: Medical and Prescription Drug Benefits Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) Dental & Vision Coverage Life Insurance and AD&D Benefits 401k Retirement Plan with Company Match Paid Short & Long-Term Disability Paid Parental Leave Generous Paid Time Off & Company Holidays The expected base salary for this position ranges from $130,000 to $150,000. Salary offers will take into account various factors, including skills, experience, and education. Norstella is an equal opportunity employer, promoting a diverse and inclusive workplace for all applicants. We believe self-doubt can hinder the best opportunities. We welcome everyone to apply, regardless of their background or journey.

Created: 2026-03-12