On-Site Exhibitor Support Specialist

The On-Site Exhibitor Support Specialist plays a crucial role in providing exceptional service and assistance to exhibitors during trade shows and events across the nation. This customer-facing position emphasizes operational excellence, ensuring a seamless experience for exhibitors through order entry, logistics coordination, troubleshooting, billing, and real-time service resolution. Candidates must be prepared for frequent travel and be available to work overtime, nights, weekends, and some holidays. Key Responsibilities Act as the main point of contact for exhibitors at show sites, offering comprehensive front-line support. Handle inquiries via face-to-face interactions, phone calls, and emails with professionalism and empathy. Provide proactive, consultative advice on service options, pricing, and logistical best practices to exhibitors. Assist exhibitors with on-site order entry, educate them about products and services, and troubleshoot any issues. Calculate and clearly communicate material handling and outbound shipping charges. Accurately input exhibitor data, order updates, and billing information into Salesforce and other related systems. Ensure show site equipment is well-organized by packing and unpacking, along with maintaining a tidy service desk and supply inventory. Perform essential service desk functions such as real-time order processing, payment collections, and invoice audits. Translate complex logistical requirements into accessible, customer-friendly terms for better understanding. Maintain data accuracy, timely reporting, and compliance with company SOPs throughout event execution. Gather exhibitor feedback to enhance service delivery and collaborate with internal teams for issue resolution. Exhibit adaptability and composure in dynamic, high-pressure environments during live events. Qualifications 1-3 years of customer service experience, ideally within trade shows, events, or logistics. Strong verbal and written communication skills with the ability to simplify complex information. Proficient in Microsoft Office, with advanced skills in Excel and familiarity with Salesforce preferred. Outstanding organizational and time management skills, particularly in fast-paced settings. A demonstrated ability to resolve issues independently while showing empathy toward exhibitors. Willingness to travel (30% and above) and flexibility for extended work hours during events. High School Diploma required; college coursework or a degree is preferred. Embodiment of core values such as Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusivity, and Teamwork. Act responsibly as an ESOP owner, making decisions that benefit both the client and the company. Deliver outstanding internal and external customer service in line with Shepard's Blue Diamond Customer Service Program. Please note that this job description is not exhaustive and may change as needed to reflect the evolving needs of the company. Benefits Medical Dental Vision Life and Disability Insurance 401 (k)

Created: 2026-03-12