Senior Manager, Recruiting Operations

Reporting to: Director, Talent Acquisition with additional reporting/dotted line to CHRO Position Summary: The Senior Manager of Recruiting Operations is a strategic and operational leader responsible for scaling, optimizing, and governing recruiting programs, processes, and infrastructure across the enterprise. This role supports the core recruiting team (reporting to the Director of Recruiting) by enabling efficiency, consistency, compliance, and data-driven decision-making, while also assuming ownership of recruiting technology initiatives as they mature from implementation into steady-state operations. This leader serves as the key connection between Recruiting, Recruiting Technology, HR, Onboarding, and external partners-ensuring that recruiting programs, systems, and workflows are integrated, scalable, and aligned to business growth. Key Responsibilities: Recruiting Operations Leadership Own day-to-day recruiting operations across programs, processes, vendors, and governance Establish standardized workflows, documentation, and operating rhythms for recruiting Lead continuous improvement initiatives focused on recruiter efficiency, quality, and speed Serve as an escalation point for complex operational challenges impacting recruiters or hiring managers Develop and maintain recruiting operations roadmaps aligned to organizational growth Recruiting Programs & Pipeline Strategy Lead and scale strategic recruiting pipeline programs, including: Scholars Program SkillBridge Alumni Networks Employee Referral Programs College Recruiting & Early Career Programs Oversee recruiting events, career fairs, recruiting socials, and targeted pipeline initiatives Partner with recruiters and hiring leaders to align pipeline programs to workforce plans and customer demands Develop success measures and report on outcomes, ROI, and conversion metrics for pipeline programs Technology, Systems & CRM Ownership Assume operational ownership of recruiting technology projects as they transition from the Recruiting Technology Team into production Serve as primary owner for CRM maintenance, configuration governance, and data integrity Manage systems documentation, process flows, and user guides Partner with Recruiting Technology on roadmap planning, enhancements, and integrations Own tools such as CrossChq and other recruiting vendors post-implementation Analytics, KPIs & Reporting Define, maintain, and evolve Recruiting Team's strategic KPIs and develop quarterly reporting in collaboration with Recruiting Leadership and Talent Technology Manager Partner with leadership to translate recruiting data into actionable insights Ensure consistent reporting across pipeline health, recruiter productivity, time-to-fill, quality, and compliance Support data requests for leadership, proposals, audits, and compliance reviews Recruiter Enablement & Training Develop and maintain onboarding checklists and training resources for new recruiters Own recruiter training programs, job aids, and best-practice documentation Maintain a centralized SharePoint site for recruiting resources, templates, and guidance Partner with the Director of Recruiting on skills development and capability building Hiring Manager & Stakeholder Support Establish consistent hiring manager engagement models and interview program standards Develop interview training resources and structured interview frameworks Serve as liaison between Recruiting, HR, and Onboarding to ensure seamless handoffs Support internal transfers and redeployment processes in partnership with HR Operational Governance & Compliance Own recruiting process documentation, SOPs, and audit-ready workflows Ensure compliance with applicable federal contractor requirements and internal policies Support contingent hiring process improvements and governance Track renewal dates, system access, and program compliance checkpoints Financial & Vendor Management Track and manage the recruiting budget, including events, tools, and vendors Own vendor relationships, performance management, and renewals Oversee candidate travel reimbursements and related operational processes Manage email distribution lists and recruiting communications infrastructure Required Qualifications Bachelor's degree required; advanced degree preferred 8+ years of experience in recruiting operations, talent acquisition operations, or HR operations Demonstrated experience scaling recruiting programs in a high-growth environment Strong understanding of ATS/CRM systems, recruiting technologies, and analytics Proven ability to lead cross-functional initiatives and influence without direct authority Experience supporting compliance-driven recruiting environments (e.g., federal contracting, regulated industries) Exceptional organizational, documentation, and process-design skills Preferred Qualifications 15+ years of experience in technical recruiting operations for aerospace, defense, technology, or IT recruiting in high growth environments Master's degree in Business, Information Technology, Management, or related field Experience supporting technical, engineering, or cleared recruiting environments Hands-on experience with CRM/ATS optimization, dashboards, and KPI design Background in project management or operational transformation Familiarity with onboarding, internal mobility, and workforce redeployment programs Experience managing recruiting budgets and vendor portfolios Success in This Role Looks Like Recruiters spend more time recruiting and less time navigating systems or processes Pipeline programs are measurable, scalable, and aligned to workforce needs Recruiting data is trusted, timely, and decision-ready Technology transitions from "new" to "operationally excellent" Hiring managers experience a consistent, professional, and efficient recruiting process Recruiting operations are audit-ready, documented, and continuously improving Interesting Work: Our co-workers support some of the most important and critical programs to our national defense and security. Values: Our first core value is that employees come first. We challenge our co-workers to provide the highest level of support and service, and reward them with some of the best benefits in the industry. 100% Employee Owned: We have a stake in each other's success, and the success of our customers. It's also nice to know what's going on across the company; we have company wide town-hall meetings three times a year. Great Benefits - Most Full-Time Staff Are Eligible for: Starting PTO accrual of 20 days PTO/year + 10 holidays/year Flexible schedules 6% 401k match with immediate vesting up to $9k annually Semi-annual bonus eligibility (July and December) Company funded Employee Stock Ownership Plan (ESOP) - a separate qualified retirement account Up to $10,000 in annual educational reimbursement Other company funded benefits, like life and disability insurance Optional zero deductible Blue Cross/Blue Shield health insurance plan Track Record of Success: We have grown every year since our founding in 1993. Modern Technology Solutions, Inc. (MTSI) is a 100% employee-owned engineering services and solutions company that provides high-demand technical expertise in Digital Transformation, Modeling and Simulation, Rapid Capability Development, Test and Evaluation, Artificial Intelligence, Autonomy, Cybersecurity and Mission Assurance MTSI delivers capabilities to solve problems of global importance. Founded in 1993, MTSI today has employees at over 20 offices and field sites worldwide. For more information about MTSI, please visit MTSI embraces nine core values including our first core value of Employees come first. Consistent with our Core Values, we are committed to Equal Opportunity, making decisions without regard to race, color, religion, sex, national origin, age, military/veteran status, disability, or any other characteristics protected by applicable law. MTSI is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants and employees with physical and/or mental disabilities.

Created: 2026-03-12