ServiceNow Implementation Manager

The KPMG Advisory practice is experiencing significant growth and we are looking for passionate professionals to join our dynamic and collaborative team. At KPMG, our people are our top priority, and we offer abundant learning and career development opportunities, a world-class training facility, and leading market tools. If you seek a workplace that values team connection, allows you to be your authentic self, and provides room for professional and personal growth, consider a career in Advisory with us. KPMG is looking for a ServiceNow Implementation Manager to join our Consulting organization. In this role, you will: Manage the implementation of ServiceNow solutions for clients, overseeing multiple workstreams from planning to post-engagement support. Facilitate client workshops to present best practices for ITSM, ITOM, or IRM while addressing complex client needs and translating them into functional and technical requirements. Collaborate with decision-makers to establish project roadmaps, ensuring alignment with organizational strategies and goals. Provide guidance, training, and mentorship to team members and clients on ServiceNow operations, upgrades, and development. Lead both on-shore and off-shore teams to deliver agile-based project outcomes as directed by engagement leadership. Support business development efforts, including identification, proposal development, and collaboration with KPMG resources across various service lines. Qualifications: Minimum five years of experience managing enterprise systems in complex environments, with at least three years focused on the ServiceNow platform specifically in ITSM, ITOM, and IRM. Bachelor's degree from an accredited college/university or equivalent work experience. Completion of at least two full ServiceNow implementations and possession of current certifications in ServiceNow System Administration (CSA) and preferably one additional certification (such as CIS - ITSM, CIS - Risk and Compliance, etc.). Experience leading teams in delivering agile-based projects to meet specific requirements. Travel may be required. Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG offers a comprehensive compensation and benefits package designed to support you and your family's needs. This includes various medical and dental plans, vision coverage, and a robust suite of personal well-being benefits. We encourage candidates to apply expeditiously, as we consider applications on a rolling basis until the position is filled. Thank you for considering a career with KPMG.

Created: 2026-03-12