Supervisor Project Support

Supervisor Project Support The Supervisor Project Support oversees the daily activities, performance, and development of the Project Support team while continuing to carry out various supportive duties for project account managers and customers. This role combines hands-on project support with leadership, coaching, and operational oversight. Projects may include power distribution systems, substations, transmission, and utility-scale wind and/or solar energy. Responsibilities Essential Functions Provides daily direction, coaching, and workload assignment to Project Support Specialists and Senior Project Support Specialists to ensure timely and accurate completion of quotes, orders, and customer requests. Monitors team performance, identifies skill gaps, and conducts ongoing feedback, training, and development to strengthen capabilities. Ensures a balanced workload across the team and reallocates work as needed to meet deadlines and service expectations. Serves as the primary escalation point for customer, vendor, or order-related issues that exceed staff authority or require advanced technical judgement. Conducts final review and approval of quotes, order packets, or bills of material (BOM)-related documentation prepared by team members to ensure accuracy, completeness, and risk mitigation. Holds accountability for team throughout accuracy, error rates, and cycle time; monitors key performance indicators and drives improvements where needed. Partners with management to implement policies, procedures, and continuous improvements within the department. Prepares and reviews proposals based on BOM, secures vendor pricing, and provides competitive and accurate pricing to customers. Coordinates material purchasing, deliveries, and logistics to ensure project timelines and specifications are met. Identifies alternate product solutions to meet requirements for cost, lead time, or performance. Provides high-level technical support to customers and staff, leveraging advanced knowledge of electrical products, specifications, and applications. Serves as a temporary backup during staff absences to maintain continuity of communication and service. Builds and maintains trusted relationships with customers, suppliers, and internal teams through proactive communication and responsiveness. Escalates and resolves complex project or order issues requiring advanced judgment or vendor intervention. Participates in customer project management discussions to ensure alignment, issue resolution, and planning support. Performs light vendor negotiation for improved pricing and delivery options when necessary. Non-essential Functions Assists with vendor negotiations for best pricing and delivery of products to customers and/or jobsites. Supports customer meetings, training sessions, and trade shows as needed. Documents missed opportunities. Participates in cross-functional tasks such as estimating, procurement, staging, kitting, material management, or project closeout. Contacts vendors for pricing, as needed. Attends training programs, as required. Writes orders in SAP and delivers material. Other duties as assigned by supervisor or designate. Qualifications Minimum of a business or trade degree preferred or the equivalent in work experience. 4+ years of prior customer service, quotation, or sales experience. Requires the ability to read, write and speak in English. Strong working knowledge of PC for Windows, Microsoft Office (Excel, Word and PowerPoint), internet, email, and SAP software. Skills and Abilities Strong technical ability to interpret specifications, drawings, and electrical system requirements. Excellent communication and interpersonal skills for interacting with customers, vendors, and internal staff. Strong planning, organizational, and problem-solving skills. Commitment to providing accurate, responsive, and customer-focused service. Excellent customer service skills include being competent, accurate, responsive, and engaged. Physical Requirements Lift and carry requirements (weight and frequency): Occasionally 0 33% Frequently 34 66% Continuously: 67 100% Lift from Floor to Waist 10 to 25 lbs. - Occasionally 26 to 50 lbs. - Occasionally 51 to 75 lbs. - Occasionally 76 to 100 lbs. - Occasionally 101 + lbs. - Occasionally Above Waist Lift 10 to 25 lbs. - Occasionally 26 to 50 lbs. - Occasionally 51 to 75 lbs. - Occasionally 76 to 100 lbs. - Not at all 101+ lbs. - Not at all Unilateral Carry 10 to 25 lbs. - Occasionally 26 to 50 lbs. - Not at all 51 to 75 lbs. - Not at all 76 to 100 lbs. - Not at all 101+ lbs. - Not at all Bilateral Carry 10 to 25 lbs. - Occasionally 26 to 50 lbs. - Occasionally 51 to 75 lbs. - Occasionally 76 to 100 lbs. - Not at all 101+ lbs. - Not at all Physical Activity Frequency at which you would do the following in a typical day: Sitting (a continuous period of being seated) - Not at all Standing (for sustained periods of time) - Frequently Walking (moving about on foot to accomplish tasks) - Continuously Bending/Stooping (downward and forward) - Not at all Crawling (moving about on hands and knees or hands and feet) - Not at all Climbing/Walking Stairs (ascending or descending) - Occasionally Reaching (extending arms in any direction) - Occasionally Crouching/Squatting (bending the body downward and forward by bending leg and spine) - Occasionally Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally Balancing (maintaining body equilibrium to prevent falling) - Frequently Repetitive Motion (substantial movement (motions) of the wrists, hands, and/or fingers) - Occasionally Trunk Rotation (movement in any direction, whether standing or sitting, with at least one foot stationary and in contact with the floor) - Not at all Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally Handling (applying pressure to an object with the fingers and palm) - Frequently Fingering (picking, pinching, typing; working primarily with fingers and not whole hand) - Occasionally Talking (expressing or exchanging ideas by means of the spoken word) - Continuously Driving (the control and operation of a fork lift) - Not at all Desk Work (tasks generally performed at a desk, including use of a computer, printer, fax machine, telephone and other office equipment) - Continuously

Created: 2026-03-13