Import Customer Service Representative

Job Summary Navia is where people, technology, and data combine. We are a fully integrated freight and logistics company delivering empowered outcomes across all aspects of the supply chain, including sea freight, air freight, customs clearance, and third-party logistics/e-commerce. Our Values: Since 2003, weve been defined by driving innovation, delivering transparency, leading with high-performance outcomes, and empowering partnerships. Innovation - Since Navia began, weve been an early adopter of technology, and weve pushed the boundaries of that technology to drive even greater efficiency. By helping our clients transform their businesses, were also transforming our industry for the better. Transparency - Weve always believed that greater clarity delivers greater outcomes. Thats why Navia was founded on accountability, integrity, and loyalty. Our services and systems provide full visibility for clients, and our culture is one of total transparency. Performance - Only people with years of on-the-ground experience can create freight-forwarding solutions that move the industry ahead. We have the leading people, processes, and high-performance technology in place to deliver consistently superior results. Partnerships - Partnerships are at the heart of Navia. Were a trusted team with an embedded collective spirit of going beyond the expected. By making the complex simple, we empower our clients to reach heights. With agility, efficiency, and experience, our purpose is simply this: to deliver value. At Navia, were proud to offer an end-to-end supply chain that performs not only in one or two facets but across the entire process. We are a growing business looking to bolster our footprint in North America and expand our presence in the market. As such, we are looking for a candidate to fulfill the role of Import Operations Customer Service Representative. The Import Operations Customer Service Representative is a global operations support role responsible for managing both ocean and air import activities within the freight forwarding industry. Working closely with the Import Supervisor, this position provides day-to-day operational support for Navias client base. Success in this role requires a solid understanding of ocean and air import processes, strong communication skills, and the ability to collaborate effectively across departments to ensure exceptional service for our accounts. Reports To: Import Supervisor KEY DUTIES AND RESPONSIBILITIES Processing International Air and Sea shipments via Cargowise, including opening files, issuing documents, forwarding customs documentation, tracking and tracing, notations, and billing. Ensure documentation (Pre-Alert,PL,CI,A/N,etc) is accurately processed and released to carrier, broker, governmental agencies (FDA, USDA, DOT, etc.), agents, and customers in a timely manner. Destination delivery management from the release of goods at the terminal/CFS to the clients door. Participating in required cross-training and backup coverage support necessary to maintain excellent customer service and continuity during peak volume periods. Follows key account SOPs and procedures as directed by sales and key account management. Any other duties as directed by management. Hourly role, eligible for overtime as required. MINIMUM REQUIREMENTS 1-3 years of working knowledge of international transportation and logistics (ocean/air/drayage/LTL). Basic proficiency in supply chain concepts and processes (i.e., incoterms, international supply chain, and/or procurement). Problem-solving skills and the ability to resolve independently. Customer Service Oriented Mindset Must be capable of communicating and interacting effectively with individuals from various functional areas and diverse backgrounds. Basic proficiency in MS Office suite of products PREFERRED QUALIFICATIONS Bi-lingual Knowledge of port and terminal procedures, including detention, demurrage, per diem etc. Understanding of cargo security requirements (C-TPAT knowledge a plus) Familiarity with CBP processes, regulations, and entry filing timelines Experience in handling high-volume import accounts Associate or Bachelors degree in logistics, supply chain, or international business Operational knowledge of Cargowise PHYSICAL REQUIREMENTS The job is performed indoors in a traditional office setting. Activities include extended periods of sitting while working at a computer and occasional fast-paced operations and events. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. Ability to communicate orally with customers, vendors, management, and co-workers. Regular use of the telephone, virtual meetings, and e-mail for communication. Hearing, vision, and speaking within normal ranges are essential for normal conversations, receiving ordinary information, and preparing or inspecting documents. Good manual dexterity with common office equipment, including computers, calculators, and copiers. While performing the duties of this job, the employee is regularly required to sit; use hands to grasp, handle, or feel; and operate a computer keyboard, mouse, and telephone keypad.

Created: 2026-03-13