Front Desk Agent

**Additional Information** To apply, please visit - **Job Number** 26030202 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Boca Raton Hotel, 2000 NW 19th St, Boca Raton, Florida, United States, 33431 VIEW ON MAP (**Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **Expiration Date:** 04/25/2026 **Additional Information:** This hotel is owned and operated by an independent franchisee, TPG Hotels & Resorts. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. At Renaissance Hotels, we believe every guest should feel like they've arrived somewhere extraordinary-and it starts with you. As a Front Desk Agent, you're more than a friendly face at the front-you're a trusted guide, a resource, and a part of the discovery experience. You're the person guests count on for first impressions and lasting memories. If you thrive in a fast-paced environment, love connecting with people, and have a flair for making others feel welcome, this is your chance to be part of something bold and meaningful. What You'll Be Doing: Warm Welcomes & Thoughtful Departures Greet every guest with warmth, professionalism, and a sense of genuine hospitality. Manage the check-in and check-out process with accuracy and efficiency Provide personalized information about the hotel, local attractions, and must-see hidden gems. Communication That Connects: Answer phones and emails promptly and with clarity Route inquiries and assist with guest needs or requests with care and urgency Reservation & Guest Management: Handle bookings, modifications, and cancellations with confidence. Ensure accuracy in our reservation system and support smooth room assignments. Deliver Memorable Guest Experiences: Assist with special requests, room changes, and amenity needs. Resolve guest concerns with professionalism and empathy-your follow-through makes all the difference. Administrative Excellence: Keep the front desk organized and running smoothly Manage cash transactions, reconcile payments, and follow all security protocols Monitor access and collaborate with security as needed to ensure guest safety. Be a Team Player: Work closely with housekeeping, engineering, and hotel leadership to ensure seamless operations. Stay cool under pressure and juggle multiple responsibilities without missing a beat What You Bring: High school diploma or equivalent Previous experience in hospitality, guest service, or front desk operations is a plus Excellent communication skills, both written and verbal Basic computer skills and comfort with reservation or hotel systems (training provided) experience with FSPMS is highly preferred Ability to stay calm, friendly, and efficient in high-pressure situations A genuine love for people and a passion for great service Able to stand for long periods of time Flexible schedule to include varying weekends and holidays Full-Time Team Member Benefits May Include: Health, Dental & Vision Insurance 401(k) Retirement Plan with Company Match Paid Time Off, Vacation & Holidays Flexible Spending Accounts Disability & Supplemental Life Insurance Employee Assistance Program Outstanding Hotel & Travel Discounts across the TPG and Marriott portfolio Opportunities for growth within a globally recognized hospitality brand Part-Time Benefits Also Available Benefits vary by location. $17 Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees. Please visit our website Front Desk Agent | TPG Hotels & Resorts (to apply _This company is an equal opportunity employer._ frnch1

Created: 2026-03-13