Administrative Associate - Office of the Registrar

Administrative Associate - Office Of The Registrar The mission of the Office of the Registrar at the University of Texas at Austin is to support the academic mission of the University by empowering every student to succeed and equip faculty and staff with tools to excel. We achieve this by safeguarding and maintaining academic records, collaborating to provide services that benefit our students and the campus community; delivering excellent service, and leading campus efforts to support, contribute to, and enhance the academic and student experience. The Administrative Associate in the Office of the Registrar provides administrative and customer support services for the Registrar's Office, supporting the accurate and timely delivery of academic records and services. This position serves as a point of contact for students, faculty, staff, parents, alumni, and external stakeholders, assisting with inquiries and transactions related to registrar operations while applying established policies and procedures. The Administrative Associate supports core Registrar functions and contributes to the overall efficiency and service mission of the office. While initially assigned to a specific functional area, the role is designed to flex across multiple operational areas as needed, within the Office of the Registrar. Administrative Associates in the Office of the Registrar develop working knowledge of Registrar operations and support assigned functional areas, with the flexibility to assist other core functions as needed during peak periods or staffing transitions. Responsibilities include: Providing administrative and customer support for Office of the Registrar core operations, which may include academic records, registration, residency, transcripts, Veterans benefit certification, course scheduling, room scheduling, final exam scheduling, degree audit, athletic eligibility certification, catalog publication, course inventory administration, digital badging, enrollment reporting, or related Registrar core functions. Responding to routine inquiries from students, parents, faculty, staff, and the public, researching issues and escalating more complex matters as appropriate. Troubleshooting customer inquiries, issues, and complaints (including follow-up contact as needed). Processing academic and administrative transactions accurately and in accordance with University and registrar policies, procedures, and deadlines. Entering, reviewing, and maintaining student and academic data in university systems, ensuring accuracy, confidentiality, and data integrity. Supporting assigned work processes by maintaining documentation, assisting with updates to process materials, and participating in training efforts. Assisting with document management, record maintenance, and preparation of correspondence and reports. Supporting office workflows by tracking requests, meeting deadlines, and managing multiple tasks in a fast-paced environment. Collaborating with colleagues across the Office of the Registrar and campus partners to support service delivery and operational needs. Participating in and supporting team and campus-related projects. Actively participating in meetings, trainings, and presentations. Following established procedures and contributing to a team-oriented, service-focused work environment. Coordinating the exchange of information with campus community consistent with federal and State law and educational policy. Other duties as assigned. Required qualifications include a bachelor's degree and one year of administrative experience, or a high school diploma/GED and five years of administrative experience. Demonstrated adaptability and experience working in a team setting, with strong attention to detail and motivation in the work environment. Effective written, oral, and interpersonal communication skills, with the ability to display tact, professionalism, and provide excellent customer service while working cooperatively in an office environment. Ability to work with general supervision, manage time effectively, and respond to requests for service and assistance in a timely manner. Demonstrated ability to exercise sound judgment within established guidelines, show persistence in resolving routine issues, and take initiative within assigned responsibilities while working both independently and in cooperation with others. Demonstrated competency in Microsoft Office Suite and Adobe Acrobat. Relevant education and experience may be substituted as appropriate. Preferred qualifications include experience working with student academic records in a university setting and providing direct customer service in a fast-paced environment. Candidates should demonstrate the ability to identify issues, apply established guidance, and escalate complex matters appropriately, along with strong organizational skills and the ability to manage multiple tasks and deadlines. Experience learning, understanding, and applying policies, procedures, and guidelines is preferred, as is the ability to work effectively under pressure and adapt to changing priorities. Experience working in a university environment and assisting individuals from a variety of backgrounds is desirable. Successful candidates show interest in professional growth, a commitment to building knowledge and skills over time, and may have experience assisting with training, onboarding, or supporting the work of student employees or colleagues. Salary range: $46,010 Working conditions include: May work around standard office conditions. Repetitive use of a keyboard at a workstation. Occasional weekend, overtime, and evening work to meet deadlines. Monday Friday, 8:00 AM 5:00 PM on-site work is the standard expectation for this position. Required materials include: Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor Letter of interest Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume in the first step of the online job application process. Then, any additional required materials will be uploaded in the My Experience section; you can multi-select the additional files or click the Upload button for each file. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find Jobs. Before you apply though, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile. This information will be pulled in to your application. The application is one page and you will need to click the Upload button multiple times in order to attach your Resume, References and any additional Required Materials noted above.

Created: 2026-03-13