Staff Assistant

Staff Assistant This position serves in the Office of the Director and is located in the Central Ohio VA Healthcare System, operating under the Department of Veterans Affairs, VHA, and VISN 10. The system consists of an independent outpatient ambulatory care center and approximately 4 Community Based Outpatient Clinics located throughout the State. The medical center patient care functions are diverse including behavioral health care, nursing home health care, veterans outreach programs and research. Duties include: Assess people, processes, content and strategies through which information is collected and provide recommendations for information strategy, knowledge management and /or records management for improving quality, transferring knowledge, process improvement, requirements gathering; Works with other offices ensuring flow of information and content for completion of projects, objectives and initiatives. Conducts computerized literature or correspondence searches in support of executive leadership or senior managers in meeting the information requirements for development, delegation or execution of action plans or initiatives and impact analysis. Development, implementation, maintenance, tracking, and trending of all action items received in the front office of the Associate Director for Patient Care Services (ADPCS) and where the SES Medical Center Director is ultimately responsible. Screens correspondence to determine necessary action to be taken, extensive knowledge of the Directors Office missions and functions, goals and objectives, and organizational structure. Keeps abreast of developments in information strategy best practices, and change management communication in support of the execution of complex projects impacting the delivery of patient care. Performs objective internal assessments and studies to analyze variances. Serves as the front office administrative liaison to VISN and VA Central Office on suspense or related action items. Inquiries and/or requests are handled expeditiously; responses are reviewed for proper content and returned within the expected timeframes to the appropriate program office. Develops options and recommendations for the Director or proceeds independently, based on in-depth knowledge of healthcare processes, information management and knowledge of the views of the Director on a wide variety of issues. Develops detailed reference information in support of mandatory senior executive core qualifications in accordance with senior executive service qualification guidance. Collaborates with SharePoint development resources and facility or VISN stakeholders as necessary to meet collection development, data storage, preservation, stewardship and access challenges related to digital content creation and knowledge management for assigned SharePoint site collections. Monitors trends regarding digital library initiatives such as usage, shares information with other staff, as appropriate, and applies it to planning, program development and continuous improvement. Schedules and manages the occurrences and agenda for the Nurse Executive Council and Patient Services Executive Board. Assists as well with other executive boards and staff meetings. Including facilitating attendance and presentation. Assists Project Managers, Change Managers and functional leads in distributing information, balancing workload, assigning tasks, and integrating internal customer requirements or participation into project or change planning, scoping, development, and design. Participates in devising strategies or administrative research to effectively, capture, manage, and search resources and references for recurring use in preparing routine documentation or completing tasks. Maintains materials that reflect present and anticipated needs as digital library. Supports development and usage of collaboration tools on Microsoft Teams, Microsoft SharePoint, Light Electronic Action Framework (LEAF) and other platforms. Work Schedule: Monday-Friday; 7:30am-4:00pm Telework: Ad-hoc Virtual: This is not a virtual position. Position Description/PD#: Staff Assistant / PD913020 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements: You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Created: 2026-03-13