Operations Assistant

One of our clients in Woodside, Queens is looking for a long term temporary employee to carry out the below: Answer incoming phone calls Maintain the dispatch board / schedule Schedule and dispatch technicians emergency service calls, system troubleshooting, and deficiency repairs Optimize routes and technician assignments based on geography, skill level, and priority Monitor daily workload and adjust schedules in real time Track technician status and job completion throughout the day Serve as primary point of contact for MSK and Hudson Yards Research customer disputes (billing inquiries) Communicate estimated arrival times and service updates Coordinate scheduling of contractors and vendors Address customer concerns and escalate technical issues to Service Manager when needed Maintain accurate service records, deficiency reports, and inspection documentation Support billing documentation by ensuring work orders are properly completed and signed Enter and manage service tickets in Sedona Prioritize emergency calls versus scheduled troubleshooting calls Track open deficiencies and coordinate follow-up repairs Maintain service backlog visibility for management reporting Create proposals for needed deficiencies, material and/or labor to complete open service calls Follow-up on existing repair quotes to ensure completion Coordinate parts ordering and material availability with customer and procurement Prepare reports on technician productivity, response times, and contract performance Generate cure summons letters to submit to FDNY Schedule and coordinate recurring inspections (annual, semi-annual, quarterly, monthly) per company and contractual standards Ensure timely completion of inspections to avoid compliance lapses Generate and manage inspection work orders Review completed inspection reports for accuracy and completeness Confirm scheduling, site access, and after-hours requirements Support contract renewals and provide service history documentation when requested Monitor inspection backlog and technician capacity Electronically process completed service tickets and enter all service call data in preparation for invoicing Maintain relationships with high profile building management companies and tenants Basic Qualifications: Strong organizational and time management skills Proficiency in Microsoft Office (specifically MS Excel) Strong attention to detail Analytical and problem-solving ability while working under pressure Excellent verbal and written communication skills Schedule management Team collaboration Ability to work in fast-paced, deadline-driven environment This will be onsite 5 days a week. Monday through Friday Hours: 730am-430pm Duration: 4-6 months Hourly pay: 25/hr

Created: 2026-03-13