Overnight Front Desk Agent (Full-Time) - Arizona ...

Overnight Front Desk Agent Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. The Overnight Front Desk Agent will be responsible for acting as the representative of the Arizona Biltmore to all guests, ensuring that the highest standards of service are upheld and guest expectations are met throughout the check-in and checkout process. Essential functions include: Register guests and assign rooms, accommodate special requests whenever possible. Assist in pre-registration and blocking of reservations when necessary. Handle the recognition, retrieval, verbal confirmation, credit and closing steps of the check-in / checkout process according to department standards. Stay up-to-date on room rates, packages, help promote special packages, discounts. Know all room rates. Develop a working knowledge of PBX, Concierge and Reservations. Maintain the cleanliness and neatness of the Front Desk area. Handle guest inquiries ensuring high quality service standards and guest satisfaction. When assigned to night / third shift, produce reports and perform system updates to ensure revenues and guest data is recorded for the appropriate business day and ready for the subsequent business day. Ensure that the Front Desk checklist is completed each shift including required report attachments. Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency. This is a full-time position, and you must be available to work weekdays, weekends and holidays. The shift is from 10:30pm-7am. What are we looking for? Education: High School graduate or equivalent required. Experience: Prior customer service experience, required. Experience with handling cash, preferred. Prior luxury hotel experience, preferred. Prior Front Desk experience, preferred. Compensation: Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Created: 2026-03-13