Utility Deputy

Utility Department Assistant Assists in the daily operations of the Utility Department including but not limited to: Maintaining all utility billing financial records, collections, and monthly utility billing processes. Providing excellent customer service at all times, even under stressful conditions. Responsible for providing general information in person and over the phone, answering questions regarding routine financial matters. Ensuring that all financial records are maintained in a current and accurate manner, balancing end of day reports, maintaining meter deposit records, and making bank deposits for all utility bills. Ensuring utility billing operations comply with all related Town ordinances, State laws, and Federal standards and regulations. Overseeing and processing utility work orders. Assist with all service calls (move-in or move-out), sending assessment letters, and hydrant meter rental invoices. Assist with the following billing operations: Penalties on late bills Checking all readings before bills are printed Printing and mailing utility bills and delinquent notices in a timely manner Posting daily payments via checks, auto-pay Submitting refunds/credits/adjustments. Responding to inquiries and complaints regarding utility bills and initiating action to resolve valid complaints/requests. Receipting in cash collections for all departments. Laserfiche documents/claims. Communicate with builders when issues arise with new builds. Uploading debt files in Trecs This position is subject to the rules, policies, and operating procedures established by the department and the Town of Danville. Assist with the ongoing process of evaluating and implementing changes to policies, procedures, codes, and ordinances relating to department objectives, goals, and standards. Attend all trainings and meetings as required. Maintain strict confidentiality regarding Town issues. Thorough knowledge of and ability to make practical application of OSHA safety policies and procedures, ability to ensure proper operation, and maintenance of department equipment. All other duties as assigned by Clerk Treasurer or their representative. This position will be subject to the rules, policies, and operating procedures established by the Town, as they may be amended from time to time. Qualifications and Skills Must have High School Diploma, or related experience in training in Accounting or related field; may substitute degree for 3 years of experience. Must pass a background check Must have 3 years of customer service experience. Must be familiar with State and Federal rules and regulations regarding utility systems. Must have skill in performing mathematical computations. Must have skill in preparing, reviewing, certifying, and entering, as well as researching and tracking financial transactions. Must have knowledge of operation of a calculator/adding machine. Must have computer knowledge with experience in Microsoft Word, Outlook, and Excel. Must have a safe work record with good ethics and dependable attendance record. Must have and maintain verifiable Indiana Driver's License, a demonstrated safe driving record, and must remain insurable through the Town's liability insurance carrier. Work Environment Ability to coordinate and effectively communicate orally and in writing with Clerk Treasurer, Utility Director, co-workers, Town Manager, Assistant Town Manager, Town Council, other Town Departments, contractors, and vendors. Ability to provide excellent customer service to the public, including being sensitive to professional ethics, gender, cultural diversities, and disabilities. Work requires occasional light to moderate lifting with occasional standing, bending, and carrying. This employee is occasionally required to stoop, kneel, crouch, and/or walk.

Created: 2026-03-13