KeyBank - 13279 Harrell Parkway - Responsibilities: Lead teller line operations and coaching to ensure efficient, accurate cash handling and customer service; Identify and resolve complex client servicing issues and transition clients to bankers for financial wellness conversations; Balance cash drawer and ensure adherence to regulatory, security, and internal audit controls; Schedule tellers and oversee branch operational standards; provide guidance on procedures; Attend morning huddles and end-of-day debriefs