Customer Success Specialist

Suave Brands Company LLC (SBC) is located in Hackensack NJ. It currently encompasses two consumer brands, Suave and Chapstick, and is owned by private equity firm Yellow Wood Partners. Suave is a well-known consumer brand, with 80% aided brand awareness, putting it in the top 3 best-known hair care brands in the market today. The brand has a longstanding history and was founded 75+ years ago. One out of every four households use Suave shampoo and one out of every five households uses Suave body wash. We are seeking a highly organized and detail?oriented Customer Success Specialist to support daily, time?sensitive operational responsibilities on our Customer Service team. This role requires strong critical?thinking skills, the ability to make quick, accurate decisions, and a proactive mindset when resolving customer?impacting issues. This role is essential in building strong, service?driven relationships with customers while supporting sales growth and driving operational efficiency. Working closely with Supply & Demand Planning, Sales, and external partners, the Specialist manages the complete order?to?cash cycle, ensuring accuracy, timeliness, and seamless execution. The ideal candidate thrives in a fast?paced environment, is comfortable managing multiple priorities, and brings exceptional technical proficiencyparticularly in Excel and workflow automations that enhance speed, accuracy, and efficiency. Position Responsibilities Run daily Precut & ATP processes to evaluate exceptions, manage allocations, and release confirmed orders to warehouses. Validate and execute incoming customer orders with a high degree of accuracy, including product setup, item master and customer data review, pricing verification, and alignment of order dates. Quickly assess and analyze time?sensitive situations to determine the best path forward, balancing customer impact with operational constraints. Collaborate closely with Supply & Demand Planning and Sales to identify execution gaps, ensure alignment, and enable seamless replenishment. Coordinate and report on upcoming displays, promotions, and customer priorities to ensure readiness across internal teams. Support ongoing process improvements by identifying bottlenecks and recommending solutions that improve the customer experience and internal efficiency. Build, optimize, and maintain Excel?based tools, dashboards, and automated workflows to improve accuracy, reduce manual work, and accelerate turnaround times. Maintain clear, consistent, and professional communication with customers and internal stakeholders. Key Challenges Balancing the trade?offs between time, cost, and service to meet both Evermark and customer expectations. Managing the order?to?cash and logistics flow across both direct and brokered customer models. Troubleshooting and resolving shipping, delivery, and order completeness issues under tight deadlines. Managing multiple customers, short lead times, high order volumes, and increasing customer expectations in a fast?paced environment. Education & Experience Undergraduate degree in Logistics, Business, or a related field. 25 years of experience in Sales Operations, Customer Success, Logistics, or Supply Chain Planning. APICS or retail supply chainrelated certification is an asset. Skills & Competencies Strong interpersonal and relationship-building skills. Advanced proficiency in Microsoft Excel, including the ability to build tools that accelerate work and reduce manual tasks. Experience with workflow automation tools (macros, scripts, Power Automate) is a strong advantage. Proven ability to work collaboratively with cross-functional teams. Strong planning and project management skills with excellent attention to detail. High degree of customer focus with effective written and verbal communication skills. Ability to think critically, solve problems quickly, and make sound decisions under tight timelines. What Success Looks Like Meeting daily service deadlines with accuracy and minimal follow?up. Creating efficiencies through automation and smarter tools. Strengthening customer trust through proactive communication and reliable execution. Reducing manual workload and eliminating recurring operational issues. Diversity at Elida Beauty is about inclusion, embracing differences, creating possibilities, and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Created: 2026-03-13