Licensed Customer Success Associate

About FigureFigure is maximizing the value of homeownership in ways that benefit consumers and the industry alike. We're helping homeowners tap their liquidity easily, efficiently, and reasonably for purpose-driven, significant expenditures - everything from dream home renovations and debt consolidation to small business formation.Since our founding in 2018, we've become the country's #1 non-bank HELOC lender and are publicly traded on Nasdaq (ticker: FIGR). We use AI and other cutting edge technology to lower costs and increase speed - and create delightful experiences for both our customers and employees.Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. We are motivated, innovative, collaborative, and curious. We value individuals who bring a problem-solving mindset to every task. Every day at Figure is a journey in continuous learning combined with a focus on getting work done that makes a difference. Join us!Forbes Most Innovative Fintech Startups, 2025Fast Company Most Innovative Companies in Finance & Personal FinanceAbout the RoleWe are looking for driven, customer service-oriented teammates, curious about innovative blockchain technology and financial services. In a CSA role, you will learn all things Figure by sitting in the heart of the action: providing product, technical and educational support to our potential and existing customers.Your effective communication, problem-solving solving and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success. You will keep Figure accountable to its customers by troubleshooting problems and providing solutions with knowledge and empathy.What You'll DoBe the first point of contact and advocate for our customersHandle customer inquiries via omni-channel communication and process applications with exceptional customer serviceEducate customers on Figure and our products with knowledge and enthusiasmPromote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions and emailGather key insights and assist in process improvement for Figure's products and services and the impact to our customer experienceProvide technical support and troubleshooting on a variety of potential issuesConduct video notary sessions with attention to detail and professionalism and follow up daily with multi vendor coordination when neededParticipate in new training and licensing programs to expand the team's capabilitiesContribute to an exciting and vibrant office environment and team dynamicWhat We Look ForBA/BS from an accredited university preferred with 1+ years in a customer-facing roleHaving an Mortgage Loan Originator (MLO) license that was active within the last 5 years in the state of Missouri is preferredThe ability to obtain Missouri MLO licensing within 60 days of hire is requiredProven background in being a dependable and reliable team playerFlexibility and adaptability to ongoing refinements in process and structureConfident, friendly and compassionate communication skillsSuccessfully complete the required compliance trainingsA positive and problem solving approach to customer serviceAbility to instill trust and rapport with customersProcess driven organizational skillsA quick and flexible learning style with the ability to navigate new technology platformsSalaryCompensation Range: $27.08-$28.85 per hourMonthly Bonus: Can range anywhere from $0 - $1,300/monthThis is the compensation range for the United States, actual compensation may vary based on individual candidate experience, location, or evolving business needsBenefitsComprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plansCompany HSA, FSA, Dependent Care, 401k, and commuter benefitsEmployer-funded life and disability insurance coverage11 Observed Holidays & PTO planUp to 12 weeks paid family leaveContinuing education reimbursementDepending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.#LI-MM1 #LI-Hybrid

Created: 2026-03-13