EFAST2 Customer Service Specialist II

Responsibilities for this PositionLocation: Fully remote position. A reliable high-speed internet connection is required, and computer equipment will be provided by GDIT.Full Part/Time: Full timeJob Req: RQ215511Type of Requisition:RegularClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NonePublic Trust/Other Required:MBI Full 5C (T3)Job Family:Contact CenterJob Qualifications:Skills:Call Center, Communication, Customer Satisfaction, Customer Service, Telephone CommunicationsCertifications:NoneExperience:1 + years of related experienceUS Citizenship Required:YesJob Description:Customer Service Specialist IISeize your opportunity to make a personal impact as a Customer Service Specialist II supporting ERISA Filing Acceptance System 2 (EFAST2), a system used for the submission, receipt, and processing of the Form 5500 Series Annual Return/Report. These forms must be filed each year for employee benefit plans to satisfy annual reporting requirements under the Employee Retirement Income Security Act (ERISA) and the Internal Revenue Code.GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiator. Our work depends on an EFAST2 Customer Service Specialist II joining our team to provide expert customer service to employee benefit plan administrators and others on behalf of the U.S. Department of Labor (DOL) and the Internal Revenue Service (IRS).HOW A CUSTOMER SERVICE SPECIALIST II WILL MAKE AN IMPACTCommunicates clearly and effectively over the phone to support the EFAST2 filing publicBuilds technical expertise of EFAST2 system to troubleshoot and resolve problems for the EFAST2 filing publicDelivers accurate, high-quality results independently while consistently meeting contract performance standardsActively incorporates feedback to enhance performance and continuously improve service deliveryMaintains a positive attitude and performs effectively under pressureEscalates complex issues to senior specialists or government agencies as appropriateUtilizes software tools to efficiently manage calls, document interactions, and access relevant resourcesDemonstrates excellent attendance to ensure reliable support, particularly during periods of limited or single coverageWHAT YOU'LL NEED TO SUCCEEDEducation: High School Diploma or GED is required.Experience: A minimum of 1 year of relevant experience in call center operations, helpdesk support, or technical support (required).Security Clearance: Must be able to attain a Minimum Background Investigation (MBI) public trust clearance. This includes traveling to a U.S. Department of Labor-approved USAccess location for fingerprinting and issuance of a Personal Identity Verification (PIV) card.Typing proficiency with a minimum speed of 20 words per minuteExperience with Microsoft Office tools, including Outlook, Word, Excel, and TeamsFamiliarity with Salesforce (or other CRM platforms) and knowledge base/content management systems (preferred)Strong verbal and written communication skills in English, with a professional phone etiquette and excellent email communication abilitiesAbility to deliver unscripted, clear, and effective responses to address inquiries and share informationExceptional interpersonal and organizational skills, enabling collaboration and efficient task managementAbility to acquire new knowledge quickly through self-directed learning and trainingProven ability to work independently as part of a teamWork Location: Fully remote position. A reliable high-speed internet connection is required, and computer equipment will be provided by GDIT.Hours of Operation: Monday- Friday(8hr shift), 7:00 AM to 7:00 PM CT (8:00 AM to 8:00 PM ET)Flexibility in scheduling within these hours is strongly preferred.Eligibility: U.S. Citizenship is required.GDIT IS YOUR PLACE:401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidaysThe likely hourly rate for this position is between $15.27 - $20.41. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:NoneTelecommuting Options:RemoteWork Location:Any Location / RemoteAdditional Work Locations:USA KS LawrenceTotal Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Created: 2026-03-13