Fraud Check Claims Case Processor

Fraud Check Claims Case Processor At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel atall from Day One. The Fraud Check Claims Case Processor is responsible for onboarding, reviewing, and managing check fraud claims while ensuring accuracy, regulatory compliance, and a strong customer-first approach. This role requires analytical thinking, attention to detail, and effective collaboration with internal partners and other fraud business lines. Key Responsibilities Fraud Claims Onboarding: Receive incoming fraud claims from FDI or customer-submitted documentation and accurately enter cases into the system of record. Gather supporting documentation and compile complete case files. Document Review: Review customer-provided documentation for accuracy, completeness, and compliance with applicable requirements. Investigation: Conduct thorough investigations of DDA (Demand Deposit Account) fraud claims, applying all relevant rules, regulations, and guidelines. Decisioning: Evaluate claims holistically to determine validity and make timely, accurate decisions related to check and paper fraud transactions. Customer Focus: Consistently prioritize the customer experience while balancing risk and compliance requirements. Issue Recognition & Escalation: Identify potential issues early and escalate appropriately to ensure prompt resolution. Collaboration: Communicate effectively with internal business partners, peers, and other fraud teams to support efficient case handling and resolution. Additional Duties: Perform other responsibilities as assigned by management. Basic Qualifications High school diploma or equivalent Typically two or more years of related work experience Preferred Qualifications and Skills Strong attention to detail with the ability to analyze complex information Excellent written and verbal communication skills Ability to work independently and manage multiple cases simultaneously in a fast-paced environment Knowledge of fraud detection processes, banking regulations, and compliance standards Proficiency with case management systems and Microsoft Office Suite Location expectations This role requires working from a U.S. Bank location three (3) or more days per week.

Created: 2026-03-13