Patient Coordinator

Job Summary We are seeking a detail-oriented Patient Coordinator to serve as the first point of contact for patients in a busy outpatient medical practice. This role is responsible for patient registration, insurance verification, appointment scheduling, and ensuring a smooth front-desk workflow while delivering excellent customer service. The ideal candidate has recent experience working in a physician office and is comfortable managing high call volumes and electronic medical record systems such as EPIC. Key Responsibilities Greet and check in patients in person and over the phone in a professional manner Verify and update patient demographics and insurance eligibility Confirm provider participation and obtain referrals/authorizations when required Collect co-payments and provide receipts following cash-handling procedures Schedule, reschedule, and confirm patient appointments Maintain accurate patient records in EMR/Practice Management system (EPIC preferred) Answer multi-line phones and manage high call volume Prepare and process patient intake and HIPAA documentation Communicate patient arrival and status to clinical staff Provide wait-time updates and assist with patient flow Initiate reminder calls and follow-up appointments Assist with basic charge entry and payment posting when needed Maintain confidentiality and comply with HIPAA regulations Required Qualifications High School Diploma or GED required Minimum 2 years recent experience as a Patient Coordinator / Medical Receptionist in a physician office Experience with insurance verification, referrals, and copay collection Proficiency using EMR/Practice Management systems (EPIC strongly preferred) Strong keyboarding and computer skills Excellent communication and customer service skills Ability to work in a fast-paced healthcare environment Preferred Qualifications Knowledge of medical terminology Experience with prior authorizations Multi-specialty clinic experience Bilingual abilities a plus Work Environment & Physical Requirements Prolonged sitting and standing at front desk Frequent computer and telephone use Occasional bending, filing, and document handling Interaction with diverse patient populations Pride Health offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors

Created: 2026-03-13