Operational Support Specialist

Benefits:Health insurancePaid time offBe the operational backbone of a fast-growing mobile pet grooming business, coordinating schedules, optimizing routes, and delivering a seamless, cage-free, one-on-one experience for pets and their owners. This role is perfect for someone who loves organization, problem-solving, and keeping everything running smoothly.We OfferHealth, dental, and vision InsurancePaid time offEmployee recognition through company events, swag, and additional incentives!Mileage providedResponsibilitiesCustomer Service: Handle incoming calls, comfortable plus selling, schedule appointments, and address customer inquiries regarding mobile grooming services.Operational Support: Provide everyday support to groomers for inventory, pet handling, and sanitary/hygiene.Route Optimization: Plan efficient daily routes for groomers, minimizing travel time and maximizing productivity.Data Management: Maintain accurate customer records, including pet information, contact details, and grooming history.Conflict Resolution: Resolve scheduling conflicts, address customer concerns, and manage potential issues with groomers.RequirementsPrevious paid dispatcher or scheduler experience.Exceptional communication and interpersonal skills.Strong organizational and time-management abilities to handle schedules.Customer service orientation with the ability to resolve inquiries and problems promptly.Aussie Pet Mobile - OverviewOur custom-designed mobile pet grooming vans come equipped with air conditioning, heating, electricity, and water—without the need for external hookups. We prioritize eco-friendliness and provide a spacious, comfortable environment for pets to move freely, allowing groomers to focus on each pet’s individual needs.At Aussie Pet Mobile, we offer a 100% cage-free, one-on-one grooming experience—all in the convenience of our clients' driveways.Aussie Pet Mobile - Hiring ProcessA phone call within 24 hoursAn in-person interview within 48 hoursAn offer letter—and lunch with the owner—within 7 daysThe positions on this website, unless otherwise indicated, are posted by Aussie Met Mobile® franchisees. Aussie Pet Mobile® franchises are independently owned and operated businesses and if you accept a position with a Aussie Pet Mobile® franchisee, you are employed by that franchisee, and not by franchisor HFC Aussie Pet Mobile, nor any of its parents or affiliates. The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and HFC Aussie Pet Mobile LLC and its parents and affiliates have no input or involvement in such matters. HFC Aussie Pet Mobile LLC does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Aussie Pet Mobile® franchisee posting the position.If you do not see a position available at your local Aussie Pet Mobile, you can contact our local business owners directly. See our list of locations here:

Created: 2026-03-13