Network Specialist 1

Salary: $59,345.00 - $90,211.00 Annually Location : Dauphin County, PA Job Type: Civil Service Permanent Full-Time Job Number: CS-2026-44428-01511 Department: Pennsylvania State Police Division: SP Rdio Info Srvs Div Opening Date: 03/10/2026 Closing Date: 3/23/2026 11:59 PM Eastern Job Code: 01511 Position Number: 50305132 Union: AFSCME Bargaining Unit: A4 Pay Group: ST07 Bureau / Division Code: 00209530 Bureau / Division: Bureau of Communication and Information Services Worksite Address: 8001 Bretz Drive City: Harrisburg, Pennsylvania Zip Code: 17112 Contact Name: PSP Human Resource Civilian Placement Contact Email: THE POSITION Are you ready to forge the future of emergency communications? The Pennsylvania State Police is seeking a Network Specialist 1 to join our elite team of professionals. This role offers an opportunity to merge high-stakes logistics with advanced technical oversight in a high-impact public safety environment. We are seeking a proactive professional who thrives on operational readiness and technical excellence to empower leadership across the Commonwealth. If you are ready to drive the future of mobile command technology and make a tangible difference in the field, apply today to join the Pennsylvania State Police! DESCRIPTION OF WORK As a Network Specialist 1, you will serve as a driver and operational lead for mobile command posts (MCPs), ensuring total mission readiness through expert setup, tear-down, and technical maintenance. You will be responsible for supporting the communication and information technology (IT) needs of the command staff by operating and maintaining a wide range of hardware, including radio systems, desktops, laptops, and complex network infrastructures. Your role will involve the hands-on installation, configuration, and monitoring of MCP software and hardware to guarantee peak performance, resolve system issues, and ensure constant availability in the field. Additionally, you will act as the central point of contact for all shipments received at the facility, notifying appropriate personnel of deliveries while logging and tracking all incoming inventory. You may also be called upon to assist in the development of inventory and tracking systems to streamline equipment management. Part of your logistical duties includes organizing surplus and expired equipment to maintain an efficient workspace. By managing these assets alongside the implementation of Microsoft security patches and the upkeep of routers, switches, and uninterruptible power supply (UPS) devices, you will ensure the Pennsylvania State Police maintain a secure and high-performance communications hub. Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: Full-time employment, 37.5 hours per week Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch. At times, this position will require shift adjustments, extended hours, and overnight travel to ensure critical operational needs and priorities are effectively met. Telework: You will not have the option to telework in this position. Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $59,345.00 (before taxes). You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONSMinimum Experience and Training Requirements: Three years of experience providing information technology support services including hardware and software installation, operation, and maintenance within a network environment; or One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or Successful completion of the Information Technology Intern - Bachelor Program; or One year of experience providing information technology support services including hardware and software installation, operation, and maintenance within a network environment, and an associate's degree in any information technology field; or An equivalent combination of experience and training that includes one year of experience providing information technology support services including hardware and software installation, operation, and maintenance within a network environment Other Requirements: You must obtain an active Pennsylvania Class A Commercial Driver's License with both the Air Brakes (Type L) and Fifth Wheel (Type O) Restrictions lifted within the probationary period and maintain the same for the duration of employment in this job. You must obtain and maintain an active Commonwealth Law Enforcement Assistance Network (CLEAN) certification issued by the Pennsylvania State Police and PA Justice Network (JNET) access within the probationary period and maintain the same for the duration of employment in this job. You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. You must be able to perform essential job functions. Legal Requirements: You must pass criminal history and background investigations if you do not have a current Pennsylvania State Police background on file. A conditional offer of employment will require a drug screening. This position is subject to drug and alcohol testing in accordance with federal regulations. You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATIONCompleting the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email. Learn more about our Total Rewards by watching this short ! See the total value of your benefits package by exploring our Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities. Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visit and click on the benefits box. Eligibility rules apply. 01 Do you have one or more years of experience as an Information Technology Trainee while employed by the Commonwealth of Pennsylvania? Yes No 02 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 03 Do you have one or more years of experience as an Information Technology Technician while employed by the Commonwealth of Pennsylvania? Yes No 04 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 05 Have you successfully completed the Information Technology Intern - Bachelor program while employed by the Commonwealth of Pennsylvania? Yes No 06 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 07 How many years of experience do you possess in providing information technology support services including hardware and software installation, operation, and maintenance within a network environment? 3 or more years 2 to less than 3 years 1 to less than 2 years Less than 1 year No experience 08 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 09 Do you possess college education in an information technology field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted. Yes No 10 You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score. All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions. Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function. If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions. If you have general questions regarding the application and hiring process, please refer to our Yes 11 WORK BEHAVIOR 1 - TECHNICAL ASSISTANCE Receives calls, emails, or in-person requests from users requiring technical assistance. Troubleshoots and resolves general user issues. Provides guidance to lower-level staff in diagnosing, troubleshooting, and resolving user issues and provides technical solutions to issues or requests based on best practices. Levels of Performance Select the Level of Performance that best describes your claim. A. I have experience troubleshooting and resolving user issues by utilizing effective customer service techniques. I was responsible for resolving all levels of technical questions and issues and was the escalation point for complex issues referred by lower-level technicians. B. I have experience troubleshooting and resolving user issues by utilizing effective customer service techniques. I was responsible for resolving routine questions and issues, but referred more complex technical issues to a higher-level technician for resolution. C. I have successfully completed college-level coursework in information technology troubleshooting. D. I have NO experience or coursework related to this work behavior. 12 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. The name(s) of the employer(s) where you gained this experience. Your experience troubleshooting and resolving user issues. Your level of responsibility. 13 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. College/University Course Title Credits/Clock Hours 14 WORK BEHAVIOR 2 - INSTALLING AND TESTING HARDWARE AND SOFTWARE Installs and tests storage area network hardware and software including servers, switches, network cabling, or network operating systems, server backup software. Establishes the user environment and utilizes various tools to test, verify, troubleshoot, and resolve issues. Evaluates and applies all updates, patches, and service packs to equipment and software as needed. Levels of Performance Select the Level of Performance that best describes your claim. A. I have experience installing and testing storage area network hardware and software. I was responsible for evaluating the need for updates, patches, and service packs and applying these products when appropriate. B. I have experience installing and testing storage area network hardware and software. I was responsible for applying updates, patches, and services packs based on evaluations and recommendations from other staff. C. I have successfully completed college-level coursework in hardware and software installation and maintenance. D. I have NO experience or coursework related to this work behavior. 15 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. The name(s) of the employer(s) where you gained this experience. Your experience installing and testing storage area network hardware and software. Your level of responsibility. 16 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. College/University Course Title Credits/Clock Hours 17 WORK BEHAVIOR 3 - SYSTEM MONITORING AND REPAIRING Monitors system hardware and software and server capacity to ensure availability, identify malfunctions, and monitor performance. Uses the data collected to assist in planning for future capacity needs. Performs minor repairs and adjustments to the system or refers issues to the appropriate area for resolution. Levels of Performance Select the Level of Performance that best describes your claim. A. I have experience monitoring system hardware and software. I was responsible for performing hardware and software diagnostics to isolate and correct system issues. B. I have experience monitoring system hardware and software. I was responsible for performing hardware and software diagnostics; however, someone else corrected system issues using the data I provided. C. I have successfully completed college-level coursework in system monitoring or systems management. D. I have NO experience or coursework related to this work behavior. 18 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. The name(s) of the employer(s) where you gained this experience. Your experience monitoring system hardware and software. Your level of responsibility. 19 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. College/University Course Title Credits/Clock Hours 20 WORK BEHAVIOR 4 - WRITTEN COMMUNICATION Prepares written, technical, or narrative documents such as migration plans, test script materials, and user acceptance documents and plans. Maintains activity logs and installation, implementation, and user documentation and identifies and reports recurring system issue patterns and the corrective action taken. Levels of Performance Select the Level of Performance that best describes your claim. A. I have experience preparing written, technical, or narrative documents such as migration plans and test script materials. I was responsible for the final document that conveyed customized information to the intended recipients. B. I have experience preparing written, technical, or narrative documents such as migration plans and test script materials. I was responsible for compiling a portion of the document; however, someone else was responsible for the final version that conveyed customized information to the intended recipients. C. I have successfully completed college-level coursework in business writing, technical writing, English composition, journalism, or communications. D. I have NO experience or coursework related to this work behavior. 21 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. The name(s) of the employer(s) where you gained this experience. Your experience preparing written, technical, or narrative documents such as migration plans and test script materials. Your level of responsibility. 22 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. College/University Course Title Credits/Clock Hours Required Question

Created: 2026-03-13