Service Manager

The Role The Service Manager is responsible for managing day-to-day operations across our pest control service branch and ensuring seamless integration with all departments. This role includes overseeing our team of technicians, ensuring adherence to service protocols, and driving operational efficiency. The Service Manager focuses on creating outstanding customer experiences by effectively addressing customer concerns and improving service quality. This position is designed for a proactive, highly organized individual who excels in a fast-paced environment and is adept at enhancing internal processes and facilitating effective cross-departmental collaboration. Essential Job Functions: Leadership: Lead by example, demonstrating servant leadership and developing high-performing teams. You will be expected to perform all of the duties of a technician. Customer Experience: Convert customer complaints into positive experiences and opportunities for team learning. Operational Oversight: Identify operational inefficiencies and implement improvements for cost savings or increased customer satisfaction. Financial Acumen: Make cost-effective decisions that positively impact the bottom line based on metrics and KPIs. Training & Development: Develop training programs that measurably improve team skills and performance. Team Communication: Utilize communication tools and strategies to improve team cohesion and performance. Safety & Compliance: Identify safety risks and implement protocols for safer work environments. Technician Duties & Oversight: Ensure technicians follow internal processes, build in CRM, and perform vehicle inspections and ride-alongs. Scheduling & Efficiency: Ensure efficient schedules, balance tech workloads, review schedules for training activities, and communicate schedule conflicts. Maintain branch inventory. Administrative & Reporting Tasks: Complete tasks such as timecards, bonus reviews, service tickets, inventory management, review drive scores, prep for 1-on-1 meetings, and address internal issues. Knowledge, Skills, and Abilities: Core Values: Must display our core values of Initiative, Meeting Commitments, Professionalism, Authenticity, Continuous Growth, and Trust. Team Communication: Effective use of communication tools and strategies to enhance team cohesion and performance. Operational Systems Knowledge: Deep understanding of operational processes and tools critical for day-to-day management and identifying inefficiencies. Organizational Skills: Demonstrated examples where organizational skills had a direct impact on project success. Detail-Oriented: Examples of situations where attention to detail was critical in preventing errors or making improvements. Training & Development: Experience in developing and implementing training programs that significantly improve team skills and performance. Problem-Solving: Ability to identify problems before they escalate and implement effective solutions. Experience and Education: Experience: 5+ years in pest control or supervisory roles. Education: Bachelor's degree (B.A.) from a four-year college or university and two to four years related experience and/or training; or equivalent combination of education and experience. Licensing: Must have a valid driver's license. Hours: Full-time position with potential for overtime as needed. Physical Requirements: Ability to lift up to 50 pounds. Capable of standing, walking, and bending for extended periods. Comfortable working in various weather conditions. Ability to use hand and power tools. Willingness to wear personal protective equipment (PPE). Travel: Up to 10% Apply now to become part of a forward-thinking team that values every member's contribution! Apply today at and take the next step in your career with a company that values your expertise and dedication.

Created: 2026-03-13