Quality Manager

Position Title: Quality Manager Department: Quality Reports To: Director of Quality Job Type: Salaried, Exempt Location: Multi-Site Manufacturing Environment - Burlington NC Schedule: 1st shift: 7:00am-3:30pm 3rd Shift: 11:00pm-7:30ambiggest priorityQuality is currently working 6 days a week due to seasonal demand, will revert back to 5 once busy season passes. Position Overview The Quality Manager leads Quality Control Technicians across all shifts at a single production facility. This role is responsible for ensuring consistent product quality, food safety, and regulatory compliance throughout manufacturing operations. The Quality Manager serves as a key liaison between Quality, Production, and site leadership, driving continuous improvement and cross-functional collaboration. Essential Duties and ResponsibilitiesLeadership and Oversight Supervise and schedule Quality Control Technicians across all three shifts to ensure adequate coverage Provide coaching, performance feedback, and development support to QC team members Conduct shift handoffs and daily reviews to maintain continuity of quality standards Support hiring, training, and cross-training initiatives within the Quality team Quality Control and Compliance Ensure compliance with GMPs, food safety standards, and customer requirements Oversee daily line checks performed by QC Technicians, including product integrity, brix and pH testing, label and date code verification, and GMP audits Monitor, escalate, and resolve quality deviations, complaints, and nonconformances in a timely manner Partner with Production, Engineering, and Sanitation teams to implement corrective and preventive actions Audits and Documentation Prepare for and support regulatory, customer, and third-party audits Maintain accurate and timely quality documentation, reports, and data tracking Collaboration and Communication Act as the primary on-site quality leader for production management and shift supervisors Ensure consistent communication of quality expectations across all shifts Escalate major quality issues to senior quality leadership and support corrective action planning Promote a culture of accountability, professionalism, and food safety awareness QualificationsEducation and Certifications Bachelor's degree required, preferably in Food Science, Biology, Chemistry, or a related field HACCP, PCQI, SQF, or other food safety certifications preferred Experience 3 to 5 years of quality assurance or quality control experience in food manufacturing Prior supervisory or team leadership experience required Knowledge and Skills Strong understanding of food safety regulations and industry standards Excellent problem-solving and analytical abilities Ability to lead and collaborate across multiple manufacturing sites Strong written and verbal communication skills in English Proficiency with Microsoft Office and quality management systems High attention to detail and ability to interpret customer quality requirements Travel Requirements Travel required between multiple manufacturing facilities Physical Requirements Ability to stand, walk, and sit for extended periods Use of hands and fingers for inspection and documentation Ability to reach, climb, balance, stoop, kneel, crouch, or crawl Ability to speak, hear, and clearly see, including color, depth, and peripheral vision

Created: 2026-03-13