Front End and Customer Experience Business Specialist

Job Description Responsible for the day-to-day management of best practices development and implementation. Work as part of a team to identify opportunities, define processes, develop communication and training materials and guide company-wide rollout of solutions. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Responsibilities - Develop best practices that will involve working with district/store associates, divisions and administrative departments on solutions that will enhance the customer shopping experience - Improve and simplify our associates' work experience, deliver financial benefits and standardize best practices across the company - Ensure rollouts and solutions support and align with the Customer 1st strategy - Create best practices, management capabilities and processes that sustain continuous improvement - Assist with the collaboration of Corporate Merchandising/Freshness & Standards leaders, division Merchandising and Operations leaders on process change solutions - Perform selected/required key analysis as needed - Travel to divisions and stores to develop best practices and implementation - Must be able to perform the essential job functions of this position with or without reasonable accommodation QualificationsMinimum - 2+ years retail store management or merchandising experience - Demonstrated initiative and leadership skills - Ability to create and adopt new ways of approaching tasks and processes - Ability to travel independently (- Ability to work overnight/unusual hours to perform in-store tasks - Knowledge of in-store activities, including observations, performance measurements and summarizing observations - Advanced proficiency in Microsoft Office and computer skills - Ability to effectively lead associates to achieve objectives - Effective written and oral communication skills - Ability to delve into new areas and facilitate change across the company - Knowledge of financials - Strong analytical skills - Ability to prioritize tasks, resources and schedules - Highly organized and proficient at multi-tasking Desired - Knowledge of store operations and/or business knowledge in the department assigned - Experience as a district coordinator

Created: 2026-03-13