Customer Services Representative

Independent Insurance Agent Benefits: 401(k) Competitive salary Opportunity for advancement Parental leave Training & development Tuition assistance Job Functions and Responsibilities: Conduct professional telephone conversations to service existing accounts in a high call volume environment Problem-solve and use time effectively to multitask and prioritize work Work well with others in a team setting Gain customer trust and respect by establishing and maintaining effective relationships Meet production goals, as shown through policies written Life referrals Job Requirements: High school diploma or equivalent education required Previous customer service and sales experience Excellent interpersonal and communication skills Computer keyboard (35 wpm) and processing skills Previous insurance background is a plus, but not required After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided) Compensation: $32,000.00 - $48,000.00 per year Your Future as an Independent Insurance Agent Starts Here If you're looking for a career that offers flexibility, job stability, strong compensation, and more, then you've come to the right place! Working with an IIANC member agency is a great career choice! IIANC's members are Trusted Choice independent insurance agencies located all across North Carolina. You'll find nearly 1,000 of our member agencies in small towns and large cities from the mountains to the coast. Many of these agencies are actively hiring to fill vacant positions so there is a good chance that there is a job opening near you! With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you?

Created: 2026-03-14