Patient Care Coordinator

Patient Care Coordinator, Clinical Experience and Operations Company: Madison Medical Location: Madison, NJ Job Type: Full-Time, In Person Pay: $27.00-$30.00 per hour About Madison Medical Madison Medical is a physician-led, multidisciplinary practice delivering out-of-network care across sports medicine, medical wellness, and rehabilitation. We combine clinical excellence with structured systems and modern technology to create a high-level patient experience. Every interaction reflects professionalism, discretion, and thoughtful coordination. Position Overview We are seeking a Patient Care Coordinator to oversee the patient journey from first contact through ongoing care. You will serve as the central point of communication between patients, providers, and internal teams. This role starts with front-facing patient coordination and expands into cross-department support based on performance. Growth is earned through results and accountability. This role is a strong fit for someone who: Thrives in fast-paced, structured environments Takes ownership of outcomes Adapts quickly as systems and workflows evolve Communicates clearly and professionally This is an operations-driven role focused on precision, follow-through, and patient experience. Work Schedule, Required This schedule is fixed and requires reliability, including rotating Saturdays: Monday, 8:30 AM to 5:00 PM Tuesday, 7:00 AM to 3:30 PM Wednesday, 8:30 AM to 5:00 PM Thursday, 7:00 AM to 6:00 PM, split shifts Friday, 7:30 AM to 1:30 PM Saturday, 8:30 AM to 1:00 PM, rotating Core Responsibilities Serve as primary contact for new and returning patients Coordinate scheduling across providers with clinical awareness Manage check-in, check-out, and intake workflows Guide patients through onboarding and care plans Educate patients on insurance benefits and out-of-network coverage Coordinate referrals and maintain accurate documentation Maintain compliant records in CureMD Communicate across Outlook, Microsoft Teams, and RingCentral Track patient progress using internal systems and reporting tools Partner with clinical and billing teams to improve patient flow Maintain discretion with all patient information Stay composed and solution-focused in high-volume settings Expectations for All Team Members Follow documented workflows Use technology as designed Adapt as systems evolve Accept feedback and apply it quickly Communicate without defensiveness Take ownership of results Qualifications Minimum 5 years in patient-facing roles in hospitals or private practice Strong understanding of insurance and out-of-network models Experience coordinating multidisciplinary care Proficiency with EMR systems and Microsoft platforms Strong organizational and communication skills Compensation and Benefits 401(k) Medical, dental, and vision insurance Paid time off Professional development and tuition reimbursement Referral program Free parking Performance-based advancement opportunities Work Location: Madison, NJ, In Person Reliable commute required

Created: 2026-03-14