Customer Success Specialist - Internship

Customer Success Intern About CEVA Logistics At CEVA Logistics, we connect people, products, and providers all around the world. As a global leader in supply chain solutions, we deliver customized logistics services across contract logistics, freight management, and transportation. Our success is powered by our people, innovative, collaborative, and customer-focused professionals committed to operational excellence. Internship Summary The Customer Success Intern will support the Customer Success team in ensuring high levels of client satisfaction, operational performance, and account support. This internship provides hands-on exposure to supply chain operations, customer relationship management, KPI tracking, and cross-functional collaboration within a fast-paced logistics environment. This is an excellent opportunity for students interested in supply chain, business, operations, or customer experience to gain real-world experience in a global logistics organization. Key Responsibilities Support Customer Success Managers with daily account management activities Assist in tracking and reporting key performance indicators (KPIs), service levels, and issue resolution times Analyze customer data to identify trends, risks, and opportunities for improvement Participate in internal and external customer meetings; assist in preparing reports and presentations Coordinate with Operations, Transportation, and Warehouse teams to resolve service-related issues Assist with customer onboarding documentation and process mapping Support continuous improvement initiatives to enhance customer satisfaction Maintain accurate records in CRM and internal systems Contribute to special projects related to service optimization and account growth Learning Outcomes By the end of the internship, the intern will: Understand end-to-end supply chain operations Gain exposure to enterprise-level customer account management Develop analytical and reporting skills Improve business communication and stakeholder management abilities Learn how logistics performance directly impacts customer satisfaction and retention Qualifications Required: Currently or has obtained a bachelors degree in supply chain, Business Administration, Logistics, Operations, Marketing, or related field Strong analytical and problem-solving skills Proficiency in Microsoft Excel and PowerPoint Excellent written and verbal communication skills Detail-oriented with strong organizational skills Preferred: Previous internship or customer-facing experience Familiarity with supply chain concepts or ERP systems Experience working with data analysis or reporting tools Competencies Customer-first mindset Strong collaboration and teamwork skills Ability to manage multiple priorities Adaptability in a fast-paced environment Professionalism and accountability Why Join CEVA Logistics? Exposure to a global supply chain leader Hands-on experience supporting enterprise customers Networking opportunities with senior leaders Potential pathway to full-time opportunities within Early Careers programs

Created: 2026-03-14