Pool Operations Manager

Job Description Job Description Creative Environments: Creative Environments We pride ourselves on being the best luxury living creator. We are a full-service landscape and pool design company that can design, build and maintain any outdoor living space that our customers can dream of. We are Ranking Arizona's #1 Best Landscape Design & Build Firm in 2024! We were established in 1950 and are a We pride ourselves on the quality of our work. We are looking for employees who share the same passion! Job Summary: Pool Operations Manager (POM) is the technical trade expert, leading the development of best practices and solutions organization-wide. Elevate standards and drive positive outcomes while ensuring seamless client interactions through proactive communication and high-level problem-solving. POM oversees team performance, fosters accountability, and enhances service quality to create a positive work environment and maximize productivity. Through proactive inventory management, POM supports peak performance levels, spearhead quality assurance efforts to meet regulatory requirements and guides team members to successful task completion with expertise in work orders. Supervisory Responsibilities:Lead daily routines and inspect weekly non-negotiablesContinued training and guidance to best practices, leading by example. Duties/Responsibilities:Assign tasks to team members, provide expert guidance on work orders, and ensure tasks are completed efficiently and effectivelyMonitor, prepare and review team performance, identify areas for improvement, provide feedback and coaching to ensure performance goals are metImplement strategies to improve service quality, fostering a positive work environment and enhancing customer satisfactionOrganize and conduct training sessions for team members, enhancing their skills and knowledgeLead quality assurance initiatives, conducting inspections and audits to ensure compliance to organizational standardsResearch and create organization-wide best practices for pool operations, ensuring they are up-to-date with industry standardsTackle technical and operational issues as they arise, employing high-level problem-solving skillsMaintain proactive communication with clients, addressing all concerns promptly and professionallyConduct weekly inventory checks, manage supplies, and reorder necessary items to support department needs Required Skills/Abilities :Technical Experience requirements:5+ years experience in water hydraulics, water chemistry, plumbing and electricalMaster familiarity with all Pentair Pool ProductsAdvanced knowledge and experience in pool maintenance, operations, and repair techniquesCertifications such as Certified Pool Operator (CPO) or Aquatic Facility Operator (AFO) preferredAbility to read blueprints and plumbing schematicsProven experience in a leadership or managerial role, with the ability to develop a teamStrong analytical and problem-solving skills, with the ability to quickly address and resolve technical and operational issuesExcellent verbal and written communication skills to effectively interact with clients, team members, and stakeholdersStrong commitment to providing exceptional customer service and the ability to manage client relationships proactivelyExperience in implementing and overseeing quality assurance programsStrong organizational and time-management skills, with the ability to manage multiple priorities as the role may require manual labor, lifting 50lbs, and working in various weather conditions Benefits:401(k)Dental insuranceHealth insurancePaid time offVision insurance If interested, please apply and send your resume. Thank you for taking the time to apply! Company Description Creative Environments Pool, Spa, and Landscape Design, since 1950, offers all of Arizona the exterior services you expect. Creative Environments is an industry leader in the design-build process of pool/spa and landscaping in the southwest. We design, construct, and maintain award winning projects in both commercial and residential applications throughout Arizona (Greater Phoenix area, Tucson, Sedona, Northern AZ). Our work has also extended into the East Bay of California (San Francisco/Oakland/Orinda), Southern California (Encinitas/Del Mar/Malibu), Hawaii (Kauai), Costa Rica, Cabo San Lucas, and elsewhere! Our environment is fast-paced, challenging, exciting, and full of learning opportunities as every project we touch is unique. From residential pool/spa landscape, to multi-million dollar custom landscapes, to resorts (The Phoenician, Ritz-Carlton, Four Seasons, Fairmont Princess) to commercial projects (The Biltmore Commerce Center), to community development, we work on everything outdoors: pool/spa, water feature, decking, masonry, utilities, shade structures, casitas/shade structures, custom metal and wood work, lighting, and landscape/irrigation. Company Description Creative Environments Pool, Spa, and Landscape Design, since 1950, offers all of Arizona the exterior services you expect. Creative Environments is an industry leader in the design-build process of pool/spa and landscaping in the southwest. We design, construct, and maintain award winning projects in both commercial and residential applications throughout Arizona (Greater Phoenix area, Tucson, Sedona, Northern AZ). Our work has also extended into the East Bay of California (San Francisco/Oakland/Orinda), Southern California (Encinitas/Del Mar/Malibu), Hawaii (Kauai), Costa Rica, Cabo San Lucas, and elsewhere! Our environment is fast-paced, challenging, exciting, and full of learning opportunities as every project we touch is unique. From residential pool/spa landscape, to multi-million dollar custom landscapes, to resorts (The Phoenician, Ritz-Carlton, Four Seasons, Fairmont Princess) to commercial projects (The Biltmore Commerce Center), to community development, we work on everything outdoors: pool/spa, water feature, decking, masonry, utilities, shade structures, casitas/shade structures, custom metal and wood work, lighting, and landscape/irrigation.

Created: 2026-03-14