Quality Assurance Officer bilingual Chinese-Los Angeles

Quality Assurance Officer An international bank in Los Angeles is seeking a Quality Assurance Officer to support operational risk monitoring, internal controls testing, and regulatory compliance across branch operations. Key Responsibilities Review teller balancing reports, branch operational reports, and account documentation to ensure compliance with bank policies and regulations. Conduct quality assurance and control testing related to consumer banking regulations (Reg CC, Reg E, TILA, RESPA, ECOA). Monitor remote deposit capture transactions and operational controls. Maintain and analyze error dashboards and risk reports to identify operational issues. Perform user access reviews and system administration monitoring in line with FFIEC requirements. Provide training and guidance to branch staff on compliance and operational procedures. Requirements Bachelor's degree in Finance, Business, or related field 3+ years of experience in banking operations, compliance, audit, or operational risk Strong understanding of bank operational controls and regulatory compliance Strong analytical and communication skills Preferred Mandarin or Cantonese language skills CAMS certification or interest in obtaining it This role requires unrestricted U.S. work authorization. Employer sponsorship is not available. ACG Resources and our client partners are equal opportunity employers. All qualified applicants will receive consideration without regard to protected characteristics. To apply, please contact Franca Diona Email: Phone number: 646-442-2272

Created: 2026-03-14