Patient Care Coordinator

Patient Care Coordinator Coram/CVS Health Join our team and make a difference in patients' lives. As a Patient Care Coordinator, you'll support new infusion patients, deliver high-quality service, and help simplify healthcare for those who need it most. What you'll do: Serve as the first point of contact for patients, caregivers, and healthcare providersanswering questions, resolving concerns, and providing education. Guide new patients through the onboarding process with empathy, professionalism, and attention to detail. Handle a high volume of phone calls, using active listening and de-escalation skills for challenging situations. Multitask and prioritize effectivelynavigating multiple computer screens and systems while capturing all necessary patient information. Work independently from home, reliably following shift, break, and lunch requirements. Collaborate with internal teams to support referrals and admissions. Required Qualifications: 2+ years' experience in healthcare or customer service, including working with insurance benefits Strong verbal and written communication, empathy, and active listeningespecially by phone Comfort with computers and Microsoft Office; able to multitask and navigate multiple screens Reliable, organized, and able to work independently from home as scheduled High school diploma or GED Preferred Qualifications: Experience with healthcare insurance and medical terminology Certified Pharmacy Technician (CPhT) Experience providing telephonic customer service in a healthcare environment Prior experience capturing information while toggling between multiple computer applications Why CVS Health? Join a Fortune 7 leader in specialty and home infusion careoffering a supportive, growth-focused workplace where you can truly make an impact. Anticipated Weekly Hours: 40 Time Type: Full time Pay Range: $17.00 - $31.30 Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit

Created: 2026-03-14