Entry-Level IT Process Coordinator

Entry-Level IT Process Coordinator - Shift: 4pm -12 AM CT Join Ensono, where our mission is to disrupt the status quo and empower our clients to achieve remarkable outcomes! As a leading technology adviser and managed service provider, we support our clients in navigating continuous change and embracing innovation. At Ensono, we believe in the power of our Associates. Our Core Values of HONESTY, RELIABILITY, COLLABORATION, CURIOSITY, and PASSION are essential to achieving our mission. Role Summary The Entry-Level IT Process Coordinator will provide essential administrative and operational support within our IT Service Management (ITSM) function. This role emphasizes adherence to established ITSM processes while performing key coordination tasks, maintaining accurate records, and supporting reporting and governance activities. Key Responsibilities: Support ITSM processes, including Incident, Service Request, Configuration, Change, and Problem Management. Monitor ITSM queues and tickets to ensure required fields are completed and processes are followed. Assist with Change Management activities, including verifying documentation, scheduling changes, and preparing materials for Change Advisory Board (CAB) meetings. Update and maintain ITSM documentation, templates, trackers, and knowledge articles as directed. Run standard reports from the ITSM tool and maintain spreadsheets or trackers for ticket volumes and change activity. Perform quality checks on tickets, escalating any missing or incorrect information to the appropriate team. Support operational and governance meetings by taking notes, tracking action items, and following up on assigned tasks. Respond to routine process-related inquiries from Service Desk and support teams, escalating as necessary. Accurately enter, update, and maintain data in company databases such as the Configuration Management Database (CMDB). Maintain organized and up-to-date digital records. Follow all documented procedures, security requirements, and escalation paths. Qualifications: Basic understanding of IT operations or support concepts. Strong attention to detail and ability to adhere to written procedures. Comfortable performing process-driven tasks with consistent quality. Basic experience using ticketing or workflow tools (training will be provided). Proficient in Microsoft Office applications (Outlook, Excel, Word). Excellent written and verbal communication skills. Ability to manage multiple tasks in a fast-paced support environment. Why Choose Ensono? Ensono is a place where you can drive positive change – for our clients and your career. You can make a difference through innovation, collaboration, learning, and contributing to a healthier planet. We promote a flexible remote work environment whenever possible. Our benefits include: Unlimited Paid Days Off Three health plan options 401k with company matching Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement Paid maternity and paternity leave Education Reimbursement, Student Loan Assistance, or 529 College Funding Sabbatical leave Wellness program Flexible work schedule The salary range for this role is $44,700 to $55,890 annually, based on a full-time schedule. This role includes a shift from 4 pm to Midnight, Monday through Friday, with on-call duty every 4th weekend. In addition to the base salary, eligible employees may receive bonuses and equity grants based on performance. Ensono is an Equal Opportunity/Affirmative Action employer, committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law. If you require accommodations during the application or interview process, please inform your recruiter.

Created: 2026-03-14