Technical Product Specialist - Scientific Testing ...

Technical Product Specialist - Scientific Testing EquipmentLocation: Minneapolis-St. Paul Metro Area (Onsite) Travel: ~30% within North America, occasional travel to Germany Employment Type: Full-Time | Exempt (Salaried) About the Company An established German engineering and manufacturing company is expanding its U.S. team to support growing demand for specialized scientific testing equipment and laboratory instrumentation. The company develops advanced systems used in aerosol research, particle measurement, and air filtration testing. Customers include organizations in HVAC, cleanroom technology, pharmaceutical and biotech laboratories, medical device manufacturing, environmental testing, and research institutions. Qualified candidates selected for next-step discussions will receive full details about the organization. About the Role This is a hands-on technical role within a lean and growing U.S. organization where team members take ownership and contribute across multiple areas. As a Technical Product Specialist, you will support customers working with scientific measurement systems and laboratory testing equipment. The role involves helping customers understand how to select, configure, and apply specialized instrumentation used in aerosol science, particle measurement, and filtration testing environments. This role focuses on physical laboratory equipment and instrumentation and is not a software development or IT position. You will work closely with customers, support product selection and configuration discussions, collaborate with engineering teams in Germany on technical questions, and help ensure smooth coordination from initial inquiry through system delivery. Candidates do not need to join as a subject-matter expert. The company is looking for individuals who bring: Technical curiosity and willingness to learn Comfort working with laboratory equipment or instrumentation Strong communication and customer interaction skills Motivation to take ownership in a growing organization As the North American market continues to expand, this role offers long-term development opportunities and increasing responsibility. Key Responsibilities Technical Product Support Review customer requirements and recommend appropriate testing systems Support system configuration and product-related technical discussions Assist customers in interpreting measurement data and system capabilities Coordinate complex technical questions with engineering teams in Germany Customer & Commercial Support Maintain and develop long-term customer relationships Support quotation preparation and customer communication Participate in industry conferences and technical trade shows Contribute to customer engagement and market development activities Order & Operations Coordination Support order workflow from inquiry through delivery Coordinate internally to ensure timely processing and quality standards Maintain CRM documentation and internal reporting Qualifications Experience in technical customer support, product support, applications support, sales support, or other customer-facing technical roles Bachelor's degree in Engineering, Science, or a related technical field (or equivalent practical experience) Ability to understand technical documentation and measurement processes Structured and self-organized working style suited for a small team environment Strong communication skills and customer orientation Proficiency with standard office and CRM systems Preferred (Not Required) Experience in one or more of the following areas is helpful: Laboratory instrumentation or scientific equipment Filtration technology or HVAC testing Aerosol science or particle measurement Cleanroom or environmental testing International collaboration with engineering teams German language skills Compensation & Benefits Base salary approximately $70,000 - $80,000, depending on experience Performance-based incentive component aligned with business development and company performance 401(k) plan with company contribution Health benefit support program 25 days PTO, increasing with tenure Business travel reimbursement Comprehensive onboarding including technical training at the company's headquarters in Germany

Created: 2026-03-14