Business Process Administration Manager

SUMMARY The Business Process Administration Manager (BPA) is responsible for providing financial, organizational, and administrative leadership for the Meeting & Events Sales and Services teams. The BPA will manage the systems and processes that are integral to the success of the department, hotel, and clients. Results oriented, process driven, hands-on professional with the ability to deal effectively and interact well with customers and team members. Must have the ability to resolve problems/conflicts in a confidential, diplomatic and tactful manner. Primary duties and responsibilities include, but are not limited to, the following: • Financial management for budget planning, management of invoices, memberships, sponsorships, travel, dues and subscriptions, expense reports and various reports. • Administrative department relations for HR, Payroll, PAF and training manuals/onboarding of new team members. • Manage of department shared drives for SOP's. • Create, run, analyze new and existing reports on relevant sales issues to help senior leaders make business decisions. • Provide administrative support to department including typing, faxing, photocopying, answering multiple phone lines, assisting visitors, and resolving a range of administrative tasks, etc. • Maintain all data within the Salesforce/Delphi system to maximize the use of hotel room inventory & revenue, and function space inventory. • Run and compile various requested reports, creates excel spreadsheets, conducts monthly audits, and monitors all Salesforce/Delphi data and usage. • Manage all Salesforce/Delphi duties and processes. • Analyze sales data, trends, and information to uncover key drivers of performance and assist in developing recommendations. • Audit and prepare Meeting & Events incentive plan reporting and payouts. • Assist in setting priorities, hitting deadlines, shaping the deliverables, and communicating those into results that can be understood and acted upon. • Analyze new and existing tools to assist decision-making and sales drivers. • Identify long-term opportunity areas to improve sales and operations. • Develop reports utilized for soliciting new group business to maximize revenue. • Manage the functionally and reporting of outside sales tools; Cvent, Passkey, ZoomInfo, Delphi. • Train new and existing staff in sales systems functionality and usage. • Direct and oversee the daily job duties of the Business Process Specialists. • Assist in establishing goals for all managers based off historical trends, territories, and department budgets. • Create and manage budgets for Meeting, Event Sales, and Event Services teams. • Review all group contracts, proposals, addendums related to prospective and definite business. • Distributes pertinent departmental Information to various departments and serve as a liaison between departments in the resolution of day-to-day administrative and operational issues. • Any other duties as assigned within the scope of this position. KNOWLEDGE/SKILLS/ABILITIES • Experience and success with multi-million-dollar personal sales goals. • Operations knowledge of resort/casino properties. • Strong communication skills, ability to plan and implement action plans. • Working knowledge of Delphi. • Must be personable and exemplary customer service skills. • Must possess interpersonal skills to deal effectively with business contacts and team members at all levels of the company. • Must possess a strong attention to detail and presentation skills. • Proficient in Microsoft Office Products: Word, Excel, Power Point, Publisher, and Outlook. • Ability of complex reading, writing, math, and task completion skills is required. • Must have the following skills: clerical, compiling, coordination, analyzing, instructing, precision working, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making. • Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate. • Must be a minimum of 21 years of age. EDUCATION and/or EXPERIENCE • Minimum of 3 years in data, clerical and/or administrative functions or any combination of education, training, or experience that provides the required knowledge, skills, and abilities. • Sales Administration experience is preferred. CERTIFICATES AND LICENSES • Must be able to maintain appropriate Alcohol Awareness card.PHYSICAL DEMANDS • While performing the duties of this job, the team member is constantly sitting and occasionally standing and walking during the duration of their shift. • The team member will constantly have repetitive use of both hands. • The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT • Work performed consistently indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment. • The noise level in the work environment is usually quiet to moderate. • Team Member may be exposed to odor and/or secondhand smoke. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Created: 2026-03-14