Communications Supervisor

Communications Supervisor Join the team that manages more than one million calls each year for the Ronald Reagan UCLA Medical Center. The Communications Supervisor oversees daily call center operations, supports staff performance, and ensures exceptional service as the hospital's first point of contact. Key Responsibilities Supervise call center operations, including staff training, coaching, and quality assurance. Resolve caller concerns and ensure adherence to customer service and hospital protocols. Answer and route high-volume incoming calls; provide patient, department, and on-call information. Process routine and emergency calls and activate emergency response personnel when needed. Monitor emergency alarm systems, triage elevator malfunctions, and support critical communications such as Radiology urgent results. Assist with Faculty Answering Service calls and overflow support for ISS Customer Care. Salary offers are based on a variety of factors including qualifications, experience, and internal equity. The full salary range for this position is $78,500.00 - 163,600.00 annually. The University anticipates offering a salary between the minimum and below the midpoint of this range. Job Qualifications Supervisory Experience: 2-3 years managing a team, including coaching, scheduling, and performance evaluation. Call Center Experience: 2 - 5 years in a call center environment, preferably in healthcare. Healthcare Knowledge: Familiarity with medical terminology, health care procedures and patient privacy (HIPAA). Skills: Leadership and Management Communication Technical Organizational Customer Service Oriented Looking for someone who is patient, empathetic and approachable. Detail oriented. Able to thrive in a fast-paced, high call volume environment. As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

Created: 2026-03-15