Senior Business Process Analyst

Senior Business Process Analyst 12-Month Contract-to-Hire Hybrid Onsite (3 days onsite, 2 days remote) Our Utility Client's System Operations Engineering department is seeking a motivated individual to support the Companys evolving transmission grid and assist with the industry leading projects we have in progress. Our team is seeking a Senior Business Process Analyst to assist the growing team. The System Operations Engineering team supports our client's System Operators by maintaining and updating our Energy Management System (EMS). The is a complex software system that receives hundreds of thousands of measurements from substations within a territory and neighboring utilities, makes them available to the System Operators in a variety of views, and performs complex calculations on this data for many different purposes, such as what-if scenarios (called Contingency Analysis). This team is also in the midst of two multi-year projects; one of which including partnering with a vendor to build a state-of-the-art synchrophasor-bases EMS as well as upgrading our current EMS. The BPA will work with the team and leadership, assisting with administrative and general business activities and processes. You will learn our existing processes and workflows within the team, helping to document and improve them, help design and maintain onboarding and training programs, assist with tracking and monitoring metrics, help offload administrative burden, and improve coordination amongst cross-functional teams. Required Knowledge, Skills, Abilities & Experience Qualifications: 4+ years experience in a Business Process Analyst, Process Improvement, or related role. Strong oral and written communication skills. Time management skills with the ability to independently plan and organize work assignments. Experience with Data Visualization tools (preferably Power BI) Ability to analyze and synthesize large data sets - Python (Pandas), SQL, Excel, Access SharePoint experience is a plus Ability to think analytically and solve complex problems, translate data into insights and actionable process enhancements. Project Management experience working with large, cross-functional teams, implementing process improvements, and effective change management practices. High Technical Literacy and proficiency with standard Office applications and data analysis tools. Higher priority will be given to candidates who: A Bachelors degree in business administration, computer science, or a related field. Demonstrate additional technical abilities, such as familiarity with databases and SQL or doing data analytics programmatically, such as in Python Job Activities may include: Work with our team as we perform Job Task Analyses (JTA), documenting and mapping current processes, developing job aids and procedures. Lead development/improvement of our onboarding and training programs. Coordinate development of training resources (documents, videos, presentations) to be used within the team. Help build and maintain groups SharePoint and Wiki site, storing team information, job aids, certain schedules, etc. Assist leadership and individual contributors, as needed, with administrative tasks such as scheduling meetings, submitting background check requests, submitting IT Requests, submitting Access requests, processing invoices, submitting Purchase Orders or Change Orders, etc. Education Requirements High School diploma or equivalent required. A Bachelors degree in business administration, computer science, or a related field is preferred.

Created: 2026-03-15