Guest Experience Manager - LIV Pontiac New Store ...

Guest Experience Manager LIV Cannabis Retail Shift: Varies | FLSA: Non-Exempt About Us LIV is the retail experience powered by Common Citizen, bringing our missionCannabis for Humanity and Change for the Betterdirectly to Michigan communities. At LIV, we create a welcoming, educational environment where customers can explore safe, high-quality cannabis products with confidence. As part of Common Citizen, we share the same commitment to integrity, innovation, and exceptional service while delivering a modern retail experience that feels approachable and community-driven. What Youll Do Support the General Manager in overseeing daily retail store operations. Assisting the General Manager in organizing, planning and implementing strategy. Lead and coach Guest Advisors to deliver exceptional customer experiences. Coordinate store scheduling and ensure team performance aligns with sales and service goals. Track progress toward weekly, monthly, quarterly, and annual objectives. Provide on-the-floor leadership through active selling, coaching, and real-time feedback. Evaluate team performance and support employee development and training. Communicate with guests to understand needs and resolve issues professionally. Monitor retail performance and analyze sales, expenses, and customer trends. Conduct store audits to maintain operational excellence and presentation standards. Ensure all employees follow company policies, compliance standards, and operational procedures. Serve as a role model for professionalism, teamwork, and guest engagement. What Were Looking For Minimum 2 years of customer service experience in a retail environment. Previous leadership or management experience preferred in a retail Cannabis Environment Strong communication, interpersonal, and organizational skills. Ability to motivate and coach team members to achieve performance goals. Comfortable analyzing sales performance and retail metrics. Problem-solving mindset with the ability to handle customer concerns professionally. Flexible availability including days, evenings, weekends, and holidays. Continuous improvement or Lean methodology experience is a plus. Requirements Must be 21+ years of age (Cannabis Regulatory Agency requirement). Must be able to pass a background check. Why Youll Love It Opportunity to lead a team and shape the guest experience in a fast-growing cannabis retail environment. Be part of a company changing perceptions of cannabis and serving Michigan communities. Collaborative culture that values integrity, innovation, and continuous improvement. Career growth opportunities within the Common Citizen family of brands. Benefits BCBS Medical, Dental, and Vision benefits (active first of the month following hire). Paid time off. Employee discount. Employee-sponsored life insurance. Employee Assistance Program (EAP). 401(k) with company matching. recblid r8knwz9r3pywvg75jtzqjr3tdvqdx4

Created: 2026-03-15