Digital Banking Specialist

Digital Banking Specialist Kemba Credit Union in a not-for-profit organization based out of West Chester, Ohio. Voted top place to work in Cincinnati since 2019 & recognized as a top workplace in the United States by USA Today in 2022, 2024, & 2025! We believe that hiring the best people is at the very core of our success. At Kemba Credit Union, every single team member makes a difference, and together we make an impact in the lives of our members. Joining our team has it's perks: Generous PTO Including Birthday PTO, Company Paid Group Life Insurance, 401k Plan with Match of up to 5%, Short and Long-Term Disability, Ample Growth Opportunities, Affordable Insurance Plans, Employee Loan Discounts, Wellness Program, 11 Paid Holidays, Profit Sharing, And More! Position Purpose Responsible for the daily administration and support of Kemba's digital banking platform. Duties include tasks such as processing support tickets, maintaining and testing system accesses, completing routine updates, and assisting internal teams with digital banking questions. The Digital Banking Specialist helps ensure a reliable and secure digital experience for members and provides backup support to the Digital Banking Officer as needed. Essential Functions & Basic Duties Processes support tickets with vendors and internal teams to resolve issues as they arise. Completes routine updates, configures changes, and testing in staging and production environments. Monitors platform performance and reports issues or trends to the Digital Banking Officer. Supports fraud prevention and cybersecurity efforts by adhering to established protocols and reporting concerns promptly. Works with IT, Member Support, branch personnel, and other departments to resolve digital banking issues and support operational needs. Participates in communication efforts related to outages, updates, and digital banking changes. Creates and updates reference materials, FAQs, and internal guides for digital banking processes. Qualifications Education/Certification: High school graduate or equivalent. Required Knowledge: Knowledge of financial services or products preferred. Experience Required: One year to three years of similar or related experience. Skills/Abilities: Self-Motivated and multi-task oriented. Has the ability to work within a team atmosphere as well as individually. Strong organizational skills and professional demeanor. Ability to maintain accurate records of member interactions and statistics. Strong interpersonal and public relations skills. Attentive to detail and excellent problem solving ability. Ability to use related computer applications.

Created: 2026-03-15