Staff Customer Experience Professional

Job Title: Customer Experience Professional We're looking for a skilled and passionate Customer Experience Professional to elevate the QuickBooks Live Expert Assisted experience. You'll play a key role in improving the customer journey, ensuring a seamless and successful onboarding experience for QuickBooks customers. You'll collaborate cross-functionally to gain a deep understanding of customer needs, shaping how our experts deliver value. You'll be instrumental in optimizing efficiency and identifying opportunities that directly impact our bottom line. If you thrive in a fast-paced, highly collaborative environment and can seamlessly transition between strategic thinking and diving deep into details, we want to hear from you. Responsibilities Drive Strategic Initiatives Elevate the Customer Experience Innovate & Scale Solutions Cross-Functional Leadership Leverage Analytics and Insights to Improve CX and Efficiency Apply Design Thinking Qualifications Experience & Industry Expertise: 6-8 years of experience in customer experience strategy, product management, or related fields, preferably in SaaS or services-based industries. Familiarity with customer service organizations, operations, and domain expertise in accounting, Human Capital Management (HCM), or payroll is a strong plus. Educational Background: Bachelor's degree in Business, Technical, or Science disciplines required; MBA or advanced degree preferred (or equivalent work experience). Customer-Centered Mindset: Proven commitment to placing the customer experience at the core of decision-making, proactively identifying opportunities for growth and change. Analytical & Strategic Thinking: Proficient in end-to-end quantitative thinking and problem-solving. Adept at translating complex data into actionable insights and clear narratives that inspire stakeholders to take strategic action. Leadership & Collaboration: Strong track record of building collaborative cross-functional partnerships and driving alignment. Outstanding verbal, written, and presentation skills with the ability to simplify complex ideas, tell stories with data, and motivate partners to pursue initiatives. Execution Orientation: Proven ability to manage multiple projects and initiatives in a fast-paced environment, delivering measurable business impact. Proactive in anticipating dependencies, risks, and resource gaps, working swiftly to resolve them. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

Created: 2026-03-15