Div 8 Customer Service Representative

Job Summary - The Customer Support Representative is responsible for assisting outside sales and aiding customers by properly identifying needed items, using parts catalogs and computer system. The Customer Service Representative (CSR) is responsible and accountable for assisting our customers and the outside sales team by providing the following: Delivering excellent customer service by having a professional and positive attitude in all interactions with customers Maintain and create customer relationships Process credit cards when applicable Answering customer calls and questions, or direct them to additional assistance Learning products and how to best direct customers to the products they need Using the operating system to create and release sales orders Studying and staying current in door, frame, and finish hardware products Provide accurate information to support staff for order fulfillment Performing other related duties as necessary or assigned Essential Functions: Ability to prioritize tasks Learn and use industry and product knowledge Data entry Strong communication skills Organizational and time management skills Attention to detail Ability to work in a team environment Understanding sense of urgency and hard deadlines Experience & Other Requirements: Strong verbal and written communication skills Ability to multi-task as several projects will be running simultaneously A background in Commercial Door/Frame/Hardware CSI Division 8 and/or 10 is preferred Experience with MS Word, Excel, Powerpoint, Bluebeam, and Comsense is highly desirable

Created: 2026-03-16