Lead Technical Product Manager - Digital Experience

Lead Technical Product ManagerGroup 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001's culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets our employees.Why This Role Matters:We're looking for an exceptional Lead Technical Product Manager who is obsessed with outcomes, not outputs. This role sits at the intersection of platform architecture, portal experiences, and data-driven decision making.You'll own critical platform capabilitiesAPIs, integrations, and agent/advisor/client portalsthat directly enable our partners to achieve $12B+ in sales capacity. You'll measure success not by features shipped, but by measurable business outcomes: Zero Touch rates, cycle time reduction, agent adoption, and carrier-validated cost savings.How You'll Contribute:Thinks in outcomes You start with the business result and work backward to the solutionLives in data You establish baselines, track leading indicators, and make decisions based on evidenceEmbraces AI You see AI/ML as a tool to accelerate automation and improve decision qualityBuilds platforms that scale You create capabilities that multiply team productivityWhat You'll Own:Platform & API StrategyDesign and own our API strategyREST, webhooks, event-driven architecturesBuild platform capabilities that enable 25-30% Zero Touch processing ratesCreate reusable capabilities used by 2+ features each, reducing development timeArchitect integrations that support distribution partners and carrier workflowsPortal ExperiencesOwn the agent/advisor/client portal product strategy and roadmapDrive portal adoption from current state to 70% adoption targetAchieve >80% agent CSAT through UX improvements and self-service capabilitiesReduce support volume by 25% through portal-based self-service featuresOutcome-Driven Product ManagementDefine success metrics for every feature before development beginsEstablish baselines, track leading indicators weekly, review outcomes monthlyDrive carrier-validated operational savings through intelligent automationDocument data-driven decisions with measurable impactAI & Intelligent AutomationIdentify opportunities for AI/ML to improve processing automationPartner with engineering to implement intelligent document processing, rules optimization, and predictive workflowsUse AI-assisted tools to reduce PRD-to-launch cycle time by 25%Build features that compoundevery release makes the next one easierProduct / Technical Depth5+ years of product management with at least 3 years on technical/platform productsUnderstanding of APIs, microservices, event-driven architecturesExperience with modern tech stacks and cloud platforms (AWS/GCP/Azure)Experience working with data science teams or implementing AI-powered featuresFamiliarity with LLMs, intelligent document processing, or predictive analytics (nice to have)Outcome ObsessionYou measure success by business outcomes, not feature velocityExperience defining and tracking OKRs with explicit, measurable key resultsYou've driven measurable cost savings, efficiency gains, or revenue impactComfortable presenting outcome dashboards to executives and stakeholdersData-Driven MindsetYou establish baselines before measuring improvementExperience building metrics frameworksleading vs. lagging indicatorsFluent in analytics tools and comfortable writing SQL or working with data teamsYou've made product decisions based on data and documented the impactPortal & User ExperienceExperience owning B2B portal productsagent portals, partner portals, or customer portalsTrack record of driving adoption and improving user satisfaction scoresUnderstanding of self-service design patterns that reduce support burdenExperience with e-commerce, workflow, or transactional portal experiencesNice to Have:Experience in fintech, insurtech, or regulated industriesPrevious engineering or technical backgroundExperience with AI/ML product features or intelligent automationTrack record of building and scaling platform teamsFamiliarity with annuity, life insurance, or financial services operationsCore Competencies:Technical ExcellenceFluent in technical discussions about system design, data models, and API contractsCan review PRs, understand technical debt trade-offs, and contribute to architecture decisionsExperience with event streaming, message queues, and asynchronous processingUnderstanding of security, compliance, and data privacy requirementsProduct CraftExceptional at breaking down complex problems into shippable incrementsWrite technical specs that engineers love and business stakeholders understandExperience with modern product tools (analytics, A/B testing, feature flags)Strong analytical skills with ability to synthesize data into actionable insightsLeadership & CommunicationInfluence without authority across engineering, design, and business teamsCommunicate complex technical concepts simply to any audienceComfortable presenting to engineers, executives, and customersExtreme ownership you own outcomes, not just outputsCompensation:Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay for this position ranges from $190,000/year in our lowest geographic market up to $210,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.Benefits Highlights:Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001's benefits package. Employees (and their families) are eligible to participate in the Company's comprehensive health, dental, and vision insurance plan options. Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability. All employees (regardless of hours worked) have immediate access to the Company's Employee Assistance Program and wellness programsno enrollment is required. Employees may also participate in the Company's 401K plan, with matching contributions by the Company.Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals. All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.

Created: 2026-03-16