General Manager - Hiroki San

About Hiroki-SanHiroki-San is a refined Japanese dining concept located within the historic Book Tower in downtown Detroit. Nestled below street level, the restaurant offers an immersive, transportive experience rooted in Japanese tradition and craftsmanship. Led byExecutive Chef Hiroki Fujiyama, Hiroki-San showcases meticulous technique, premium ingredients—many sourced directly from Japan—and a hospitality philosophy inspired by omotenashi, or thoughtful, anticipatory service. As part of the revitalized Book Tower, Hiroki-San plays a key role in Detroit's evolving culinary landscape, offering guests an elevated yet welcoming dining experience that blends authenticity, precision, and modern hospitality.Position SummaryThe General Manager is responsible for the overall leadership, operational excellence, and financial performance of Hiroki-San. This role oversees all front-of-house operations while working in close partnership with culinary leadership to ensure service, hospitality, and execution align with the restaurant's vision and standards. The General Manager serves as a culture leader, brand ambassador, and primary liaison between ownership, management, and the restaurant team.Key ResponsibilitiesOperational LeadershipOversee all daily restaurant operations, ensuring smooth and consistent service across all meal periodsUphold and enforce brand standards, service procedures, and operational systemsPartner closely with the Executive Chef and BOH leadership to ensure seamless coordination between kitchen and serviceLead pre-shift meetings, service training, and continuous operational improvementsTeam Leadership & DevelopmentRecruit, hire, train, and develop front-of-house managers and service staffCreate and manage schedules to ensure appropriate coverage and labor efficiencyFoster a positive, accountable, and high-performance team cultureConduct performance evaluations and provide ongoing coaching and feedbackGuest ExperienceSet the standard for exceptional hospitality and service consistencyActively engage with guests and handle feedback or concerns with professionalism and careEnsure every guest interaction reflects Hiroki-San's commitment to elevated dining and serviceFinancial ManagementManage sales performance, labor costs, and operating expensesPartner with ownership on budgeting, forecasting, and financial reportingMonitor inventory, purchasing, and cost controls to meet financial goalsCompliance & SafetyEnsure compliance with all health, safety, labor, and sanitation regulationsMaintain a clean, safe, and organized work environmentEnforce company policies and procedures consistentlyBrand Representation & GrowthSupport marketing initiatives, special events, and collaborations within Book TowerRepresent Hiroki-San professionally within the Detroit hospitality communityIdentify opportunities to enhance guest satisfaction, efficiency, and long-term growthQualificationsProven experience as a General Manager or senior restaurant leader in a full-service or fine-dining environmentStrong leadership, communication, and organizational skillsSolid financial acumen with experience managing labor and operating budgetsAbility to thrive in a fast-paced, detail-driven dining environmentFlexible availability, including evenings, weekends, and holidaysWhat Success Looks LikeSuccess in this role is defined by consistently exceptional guest experiences, a highly engaged and well-trained service team, strong financial and operational performance, and a culture that reflects the precision, hospitality, and integrity of Hiroki-San.

Created: 2026-03-16