General Manager

General Manager – HVAC Service OperationsLead. Grow. Build a High-Performing Service Organization.We are looking for an experienced General Manager to lead and grow a high-performing HVAC service operation in North Florida. This role isresponsible for the overall performance of the service division, including P&L ownership, operational leadership, business growth, and customer success.You will lead a team of technicians, coordinators, and office staff while working closely with sales leadership to expand service agreements, drive revenue growth, and strengthen long-term client relationships.This is an opportunity for a proven operations leader to scale a growing service business, improve operational efficiency, and build a strong regional presence.What You'll DoBusiness LeadershipOwn the full P&L for the service division, including revenue, margins, and profitabilityDrive business growth and market expansion across the North Florida regionLead operational strategy and performance improvement initiativesRepresent the organization with key customers, vendors, and industry partnersService OperationsOversee day-to-day operations of the service and preventative maintenance businessOptimize technician utilization, dispatching, and labor planningEnsure service agreements are delivered profitably and efficientlyMonitor operational KPIs and financial performanceCustomer & Sales PartnershipPartner with the sales team to develop and close large service opportunitiesLead service agreement renewal and retention strategiesAddress escalated client issues and maintain high customer satisfactionTeam LeadershipLead and develop a team of technicians, service coordinators, and office staffRecruit, mentor, and retain top service talentFoster a strong safety culture and high-performance environmentStrategic OperationsOversee fleet management, service inventory, and equipment planningEnsure compliance with EPA regulations related to refrigerant handlingSupport smooth handoffs between construction/project teams and service operationsWhat We're Looking For5–7+ years of leadership experience in HVAC service, mechanical contracting, facilities services, or similar technical service industriesStrong P&L management and operational leadership experienceProven success managing field technicians and service teamsExperience growing service agreements and customer retention programsStrong understanding of dispatching, service operations, and labor planningExperience with ERP/CRM systems and operational reporting toolsExcellent leadership, communication, and customer relationship skillsWhy This Role is ExcitingLead a high-impact leadership role with full operational ownershipOpportunity to grow and scale a regional service businessWork with a strong field team and established customer baseMake a direct impact on revenue growth, operational performance, and team development

Created: 2026-03-16